We’re Hiring
Last.fm is growing. We’re currently looking for great people to fill the following roles:
Director Product
Background
CBS Interactive Music Group brings a wide and diversified array of industry-leading digital music assets, including Last.fm, CBS Radio’s 90+ music web sites, Radio.com, MP3.com, the online streaming platform that powers Aol Radio, Yahoo! Radio & CBS Radio and a variety of applications and services for a variety of mobile handsets including iPhone, iPad, Android, Blackberry as well as for connected media devices.
Last.fm is a leading property in the CBS Interactive Music portfolio. Last.fm is a high growth, online music discovery, entertainment, and social networking community. Founded in 2002, the company has grown exponentially and currently reaches over 40 million unique users each month.
The company operates across several verticals including music streaming, with a catalogue of over 7 million tracks, music information and discovery, including one of the largest event databases in the world, and social networking based on each users music taste. The business model is focused on three primary areas: Advertising, Subscriptions, and Distribution Partnerships. The company is extremely international in scope and approach, and has active users across 240 different countries.
Working under the direction and leadership of the Vice President Product, the Product Director will be responsible for all operational and transactional execution and performance of the Last.fm product strategy. In this capacity, the Product Director will be required to assist with and contribute to business planning, concept creation, user experience & design, product development, launch great applications & services and grow the audience of Last.fm on a global basis.
Success in the role will be measured based on the combination of overall product quality, effectiveness at achieving defined goals in product strategy for product development, delivery on schedule, meeting / exceeding targets for audience reach and engagement, efficient resource utilization, cost management, revenue capability and performance.
To achieve success in this role, the Product Director will:
- Work effectively with Last.fm Peer Group and CBS Music Leadership Team.
- Collaborate successfully to drive revenue through Advertising by working closely with: International Sales, US National Sales, US Local Sales & US Altitude Group
- Aggressively grow revenue from Subscriptions, Commerce, Ticketing & Licensing channels.
- Collaborate with the broader CBS Interactive and CBS Radio organizations in a variety of areas including Marketing, Business Development, Finance, Legal and HR.
The ideal candidate will have experience working in a fast-moving and dynamic environment and should have a track record of success in effectively working in both matrixed as well as vertical teams. A mix of big company and startup experience is a plus.
Key Responsibilities
- Manage and direct operational and transactional product development for Last.fm
- Collaborate in the development and implementation of comprehensive audience development marketing plans for Last.fm
- Development recommendations for achievable target metrics and milestones for product delivery, meeting / exceeding targets for audience reach and engagement, efficient resource utilization, cost management, revenue capability and performance. Succcesfully achieve metrics and milestones for recommended product plans once approved.
- Drive growth in the Last.fm plan for Subscriptions & e-Commerce
- Work effiectively and successfully with partners in key partnership areas including: Scrobbling, Playlinks, APIs, Devices & Mobile
- Partner effectively with matrixed technical resources and raise the bar for output and execution
- Other duties as required by VP Product
Qualifications
- 5+ years interactive strategy, technical, product and general management experience with at least 2 years in a prominent product leadership capacity
- Media (Music / Radio / Video) background a must.
- Corporate strategy background a plus.
- Quick learner who can function well in fast-paced, team-oriented environment
- Bachelors Degree at a minimum
- Strong analytical skills and excellent Excel and PowerPoint skills required
- Must be well-organized and able to work on several detailed projects at once
- Strong verbal and written communication skills including presenting work
- Passion for all things digital
Skills and Experience
The ideal candidate will have 5-10+ years experience and success in industry leading consumer internet / media businesses.
Behaviours & Personality
While not an exhaustive list, the candidate will display the following:
• Ability to define the task at hand and take action with minimal direction
• Enjoys working in a high-growth environment, with all the opportunities and challenges that presents
• Knows that flexibility is paramount to Last.fm, but also can take a stand when it’s necessary
• Creative, innovative, visionary
• An enthusiastic, positive thinker
• A deeply held conviction in the potential of Last.fm, and the action-focus to make this reality
• Strong communicator, open with information, clear and concise
• Analytical
• Prefers to work in a team
• Quickly identifies and resolves problems
• Strong sense of personal ownership
• Obsessive attention to detail
• Prioritization and multi-tasking
• Desire to keep abreast of developments in the industry
• Strong project and task prioritization
• Ability to be hands on as needed
Other Information
Position is based in Last.fm’s offices at Old Street, London (N1). Some US travel will be required.
CBS Interactive Music Group brings a wide and diversified array of industry-leading digital music assets, including Last.fm, CBS Radio’s 90+ music web sites, Radio.com, MP3.com, the online streaming platform that powers Aol Radio, Yahoo! Radio & CBS Radio and a variety of applications and services for a variety of mobile handsets including iPhone, iPad, Android, Blackberry as well as for connected media devices.
Last.fm is a leading property in the CBS Interactive Music portfolio. Last.fm is a high growth, online music discovery, entertainment, and social networking community. Founded in 2002, the company has grown exponentially and currently reaches over 40 million unique users each month.
The company operates across several verticals including music streaming, with a catalogue of over 7 million tracks, music information and discovery, including one of the largest event databases in the world, and social networking based on each users music taste. The business model is focused on three primary areas: Advertising, Subscriptions, and Distribution Partnerships. The company is extremely international in scope and approach, and has active users across 240 different countries.
Working under the direction and leadership of the Vice President Product, the Product Director will be responsible for all operational and transactional execution and performance of the Last.fm product strategy. In this capacity, the Product Director will be required to assist with and contribute to business planning, concept creation, user experience & design, product development, launch great applications & services and grow the audience of Last.fm on a global basis.
Success in the role will be measured based on the combination of overall product quality, effectiveness at achieving defined goals in product strategy for product development, delivery on schedule, meeting / exceeding targets for audience reach and engagement, efficient resource utilization, cost management, revenue capability and performance.
To achieve success in this role, the Product Director will:
- Work effectively with Last.fm Peer Group and CBS Music Leadership Team.
- Collaborate successfully to drive revenue through Advertising by working closely with: International Sales, US National Sales, US Local Sales & US Altitude Group
- Aggressively grow revenue from Subscriptions, Commerce, Ticketing & Licensing channels.
- Collaborate with the broader CBS Interactive and CBS Radio organizations in a variety of areas including Marketing, Business Development, Finance, Legal and HR.
The ideal candidate will have experience working in a fast-moving and dynamic environment and should have a track record of success in effectively working in both matrixed as well as vertical teams. A mix of big company and startup experience is a plus.
Key Responsibilities
- Manage and direct operational and transactional product development for Last.fm
- Collaborate in the development and implementation of comprehensive audience development marketing plans for Last.fm
- Development recommendations for achievable target metrics and milestones for product delivery, meeting / exceeding targets for audience reach and engagement, efficient resource utilization, cost management, revenue capability and performance. Succcesfully achieve metrics and milestones for recommended product plans once approved.
- Drive growth in the Last.fm plan for Subscriptions & e-Commerce
- Work effiectively and successfully with partners in key partnership areas including: Scrobbling, Playlinks, APIs, Devices & Mobile
- Partner effectively with matrixed technical resources and raise the bar for output and execution
- Other duties as required by VP Product
Qualifications
- 5+ years interactive strategy, technical, product and general management experience with at least 2 years in a prominent product leadership capacity
- Media (Music / Radio / Video) background a must.
- Corporate strategy background a plus.
- Quick learner who can function well in fast-paced, team-oriented environment
- Bachelors Degree at a minimum
- Strong analytical skills and excellent Excel and PowerPoint skills required
- Must be well-organized and able to work on several detailed projects at once
- Strong verbal and written communication skills including presenting work
- Passion for all things digital
Skills and Experience
The ideal candidate will have 5-10+ years experience and success in industry leading consumer internet / media businesses.
Behaviours & Personality
While not an exhaustive list, the candidate will display the following:
• Ability to define the task at hand and take action with minimal direction
• Enjoys working in a high-growth environment, with all the opportunities and challenges that presents
• Knows that flexibility is paramount to Last.fm, but also can take a stand when it’s necessary
• Creative, innovative, visionary
• An enthusiastic, positive thinker
• A deeply held conviction in the potential of Last.fm, and the action-focus to make this reality
• Strong communicator, open with information, clear and concise
• Analytical
• Prefers to work in a team
• Quickly identifies and resolves problems
• Strong sense of personal ownership
• Obsessive attention to detail
• Prioritization and multi-tasking
• Desire to keep abreast of developments in the industry
• Strong project and task prioritization
• Ability to be hands on as needed
Other Information
Position is based in Last.fm’s offices at Old Street, London (N1). Some US travel will be required.
VP Product
Background
CBS Interactive Music Group brings a wide and diversified array of industry-leading digital music assets, including Last.fm, CBS Radio’s 90+ music web sites, Radio.com, MP3.com, the online streaming platform that powers Aol Radio, Yahoo! Radio & CBS Radio and a variety of applications and services for a variety of mobile handsets including iPhone, iPad, Android, Blackberry as well as for connected media devices.
Last.fm is a leading property in the CBS Interactive Music portfolio. Last.fm is a high growth, online music discovery, entertainment, and social networking community. Founded in 2002, the company has grown exponentially and currently reaches over 40 million unique users each month.
The company operates across several verticals including music streaming, with a catalogue of over 7 million tracks, music information and discovery, including one of the largest event databases in the world, and social networking based on each users music taste. The business model is focused on three primary areas: Advertising, Subscriptions, and Distribution Partnerships. The company is extremely international in scope and approach, and has active users across 240 different countries.
The Vice President Product will be responsible for the execution and performance of the comprehensive product strategy for Last.fm. In this capacity, the Vice President Product will be required to do business planning, concept creation, user experience & design, product development, launch great applications & services and grow the audience of Last.fm on a global basis.
The VP Product will develop the definitive product strategy and supporting plans with specific detail for user and business value proposition supported by market data, defined success metrics and audience forecast, 18 month roadmap, practical resourcing plan, competitive benchmarking as well as a product performance plan. The VP Product must have experience of applying a disciplined approach to each of the areas within the broader product lifecycle.
Success in the role will be measured based on the combination of overall product quality, effectiveness at achieving defined goals in product strategy for product development, delivery on schedule, meeting / exceeding targets for audience reach and engagement, efficient resource utilization, cost management, revenue capability and performance.
To achieve success in this role, the VP Product will be responsible for leading and managing the following resources:
- Line management responsibility for resources including product management, ux/design, data griot and marketing
- Matrixed responsibility for Last.fm technical teams
- Work effectively with a variety of constituents including Last.fm VP Technology & Technical Team, CBS Interactive Music VP of Product Marketing, VP Field Operations, Executive Director, Editorial Bureau, CBS Interactive Music CTO
- Collaborate successfully to drive revenue through Advertising by working closely with: International Sales, US National Sales, US Local Sales & US Altitude Group
- Leverage the broader CBS Interactive and CBS Radio organizations in a variety of areas including Marketing, Business Development, Finance, Legal and HR.
The ideal candidate will have experience working in a fast, moving and dynamic environments and should have a track record of success in effectively leading both matrixed as well as directly managed teams. A mix of big company and startup experience is a plus.
Key Responsibilities
- Develop detailed product strategy and roadmaps for Last.fm
- Leadership for Product, Creative & Design and Marketing resources across the group
- Develop and implement comprehensive audience development marketing plan for CBS Interactive Music
- Define and achieve target metrics and milestones for product delivery, meeting / exceeding targets for audience reach and engagement, efficient resource utilization, cost management, revenue capability and performance.
- Beat / exceed Last.fm plan for Subscriptions & Commerce
- Success with partners including Scrobbling, Playlinks, Devices & Mobile
- Partner effectively with matrixed technical resources and raise the bar for output and execution
- Harness the full potential of line, matrixed, corporate and field resources
- Other duties as required by manager
Qualifications
- 10+ years interactive strategy, technical, product and general management experience with at least 2 years in a general management capacity
- Media (Music / Radio / Video) background a must.
- Corporate strategy background a plus.
- Quick learner who can function well in fast-paced, team-oriented environment Bachelors Degree at a minimum
- Strong analytical skills and excellent Excel and PowerPoint skills required
- Must be well-organized and able to work on several detailed projects at once
- Strong verbal and written communication skills including presenting work
- Passion for all things digital
Skills and Experience
The ideal candidate will have 10-15+ years experience and success in industry leading consumer internet / media businesses.
Behaviours & Personality
While not an exhaustive list, the candidate will display the following:
• Ability to define the task at hand and take action with minimal direction
• Enjoys working in a high-growth environment, with all the opportunities and challenges that presents
• Knows that flexibility is paramount to Last.fm, but also can take a stand when it’s necessary
• Creative, innovative, visionary
• An enthusiastic, positive thinker
• A deeply held conviction in the potential of Last.fm, and the action-focus to make this reality
• Strong communicator, open with information, clear and concise
• Analytical
• Prefers to work in a team
• Quickly identifies and resolves problems
• Strong sense of personal ownership
• Obsessive attention to detail
• Prioritization and multi-tasking
• Desire to keep abreast of developments in the industry
• Strong project and task prioritization
• Ability to be hands on as needed
Other Information
Position is based in Last.fm’s offices at Old Street, London (N1). Some US travel will be required.
CBS Interactive Music Group brings a wide and diversified array of industry-leading digital music assets, including Last.fm, CBS Radio’s 90+ music web sites, Radio.com, MP3.com, the online streaming platform that powers Aol Radio, Yahoo! Radio & CBS Radio and a variety of applications and services for a variety of mobile handsets including iPhone, iPad, Android, Blackberry as well as for connected media devices.
Last.fm is a leading property in the CBS Interactive Music portfolio. Last.fm is a high growth, online music discovery, entertainment, and social networking community. Founded in 2002, the company has grown exponentially and currently reaches over 40 million unique users each month.
The company operates across several verticals including music streaming, with a catalogue of over 7 million tracks, music information and discovery, including one of the largest event databases in the world, and social networking based on each users music taste. The business model is focused on three primary areas: Advertising, Subscriptions, and Distribution Partnerships. The company is extremely international in scope and approach, and has active users across 240 different countries.
The Vice President Product will be responsible for the execution and performance of the comprehensive product strategy for Last.fm. In this capacity, the Vice President Product will be required to do business planning, concept creation, user experience & design, product development, launch great applications & services and grow the audience of Last.fm on a global basis.
The VP Product will develop the definitive product strategy and supporting plans with specific detail for user and business value proposition supported by market data, defined success metrics and audience forecast, 18 month roadmap, practical resourcing plan, competitive benchmarking as well as a product performance plan. The VP Product must have experience of applying a disciplined approach to each of the areas within the broader product lifecycle.
Success in the role will be measured based on the combination of overall product quality, effectiveness at achieving defined goals in product strategy for product development, delivery on schedule, meeting / exceeding targets for audience reach and engagement, efficient resource utilization, cost management, revenue capability and performance.
To achieve success in this role, the VP Product will be responsible for leading and managing the following resources:
- Line management responsibility for resources including product management, ux/design, data griot and marketing
- Matrixed responsibility for Last.fm technical teams
- Work effectively with a variety of constituents including Last.fm VP Technology & Technical Team, CBS Interactive Music VP of Product Marketing, VP Field Operations, Executive Director, Editorial Bureau, CBS Interactive Music CTO
- Collaborate successfully to drive revenue through Advertising by working closely with: International Sales, US National Sales, US Local Sales & US Altitude Group
- Leverage the broader CBS Interactive and CBS Radio organizations in a variety of areas including Marketing, Business Development, Finance, Legal and HR.
The ideal candidate will have experience working in a fast, moving and dynamic environments and should have a track record of success in effectively leading both matrixed as well as directly managed teams. A mix of big company and startup experience is a plus.
Key Responsibilities
- Develop detailed product strategy and roadmaps for Last.fm
- Leadership for Product, Creative & Design and Marketing resources across the group
- Develop and implement comprehensive audience development marketing plan for CBS Interactive Music
- Define and achieve target metrics and milestones for product delivery, meeting / exceeding targets for audience reach and engagement, efficient resource utilization, cost management, revenue capability and performance.
- Beat / exceed Last.fm plan for Subscriptions & Commerce
- Success with partners including Scrobbling, Playlinks, Devices & Mobile
- Partner effectively with matrixed technical resources and raise the bar for output and execution
- Harness the full potential of line, matrixed, corporate and field resources
- Other duties as required by manager
Qualifications
- 10+ years interactive strategy, technical, product and general management experience with at least 2 years in a general management capacity
- Media (Music / Radio / Video) background a must.
- Corporate strategy background a plus.
- Quick learner who can function well in fast-paced, team-oriented environment Bachelors Degree at a minimum
- Strong analytical skills and excellent Excel and PowerPoint skills required
- Must be well-organized and able to work on several detailed projects at once
- Strong verbal and written communication skills including presenting work
- Passion for all things digital
Skills and Experience
The ideal candidate will have 10-15+ years experience and success in industry leading consumer internet / media businesses.
Behaviours & Personality
While not an exhaustive list, the candidate will display the following:
• Ability to define the task at hand and take action with minimal direction
• Enjoys working in a high-growth environment, with all the opportunities and challenges that presents
• Knows that flexibility is paramount to Last.fm, but also can take a stand when it’s necessary
• Creative, innovative, visionary
• An enthusiastic, positive thinker
• A deeply held conviction in the potential of Last.fm, and the action-focus to make this reality
• Strong communicator, open with information, clear and concise
• Analytical
• Prefers to work in a team
• Quickly identifies and resolves problems
• Strong sense of personal ownership
• Obsessive attention to detail
• Prioritization and multi-tasking
• Desire to keep abreast of developments in the industry
• Strong project and task prioritization
• Ability to be hands on as needed
Other Information
Position is based in Last.fm’s offices at Old Street, London (N1). Some US travel will be required.
C++ Software Engineer, Data and Recommendations
Purpose of Role
We're seeking an exceptional software engineer to join the small and very enthusiastic data and recommendations team at Last.fm. The position is full-time and based in London.
Are you ready to tackle all the challenges that high-performance, data-intensive backend software can put on your way? Do you like thinking about cache lines, memory bandwidth, seek times, and how code constructs are compiled into machine code? At the same time, do you enjoy writing lean, tested, modular code, using the kind of high-level and expressive idioms only Boost and the STL can offer? Do you have experience implementing key-value stores, information retrieval or large-scale machine learning software?
We need a coding wizard to help develop last.fm backend infrastructure, where magic like recommendations, tag clouds, radio playlist or realtime profile charts generation happens.
Responsibilities
We're seeking an exceptional software engineer to join the small and very enthusiastic data and recommendations team at Last.fm. The position is full-time and based in London.
Are you ready to tackle all the challenges that high-performance, data-intensive backend software can put on your way? Do you like thinking about cache lines, memory bandwidth, seek times, and how code constructs are compiled into machine code? At the same time, do you enjoy writing lean, tested, modular code, using the kind of high-level and expressive idioms only Boost and the STL can offer? Do you have experience implementing key-value stores, information retrieval or large-scale machine learning software?
We need a coding wizard to help develop last.fm backend infrastructure, where magic like recommendations, tag clouds, radio playlist or realtime profile charts generation happens.
Responsibilities
- Analyze, test, optimize, maintain, design and build core backend software components
- Perform research on algorithms for recommendation and scalability related problems
- Build cool demos with our data
- Code using primarily C++ (STL/Boost) and Python
- Expert knowledge developing and debugging in C++ on *nix
- Experience building large-scale server applications
- Interested in: computational complexity, scalability, map/reduce, bloom filters, bitmaps, caching algorithms, multithreading, radix trees, LSH, template metaprogramming, thrift, boost, bogosort, and much more
- MSc in computer science or related is a plus
Web Developer
Are you a web developer with strong software design principles and hands-on architectural experience, as well as extensive knowledge of XHTML, CSS, JavaScript and an eye for design?
Last.fm is hiring for an enthusiastic and self-motivated developer who’s willing to hack on things and not afraid to innovate to get the job done. Your thirst for knowledge is insatiable, and you enjoy sharing what you find. You are organised, clear-headed, willing to tackle the hard problems first, and willing to work closely with other like-minded individuals to achieve success and overcome obstacles. You are creative, and proud of the high-standard to which you work. You bring with you the benefit of experience, and a willingness to compromise on features (but not quality) in order to get things done.
You have 5+ years experience as a web developer, and a relevant degree (such as Computer Science, HCI, Architecture or Design) or equivalent demonstrated knowledge.
You are highly skilled in the following:
If you are the perfect candidate, you may also have beneficial experience in the following areas:
Last.fm is hiring for an enthusiastic and self-motivated developer who’s willing to hack on things and not afraid to innovate to get the job done. Your thirst for knowledge is insatiable, and you enjoy sharing what you find. You are organised, clear-headed, willing to tackle the hard problems first, and willing to work closely with other like-minded individuals to achieve success and overcome obstacles. You are creative, and proud of the high-standard to which you work. You bring with you the benefit of experience, and a willingness to compromise on features (but not quality) in order to get things done.
You have 5+ years experience as a web developer, and a relevant degree (such as Computer Science, HCI, Architecture or Design) or equivalent demonstrated knowledge.
You are highly skilled in the following:
- Object-oriented programming, principles and practice
- Server side web development languages, such as PHP, Ruby, Python
- Web technologies, from low to high level – HTTP, XHTML, CSS
- The Linux CLI
- Frameworks such as Rails, Django, Symphony or Cake
- Javascript, and frameworks such as Prototype or JQuery
- SQL, and PostgreSQL or MySQL
- Subversion or Git
- Test Driven Development and/or Continuous Integration
- The ability to write code that scales
If you are the perfect candidate, you may also have beneficial experience in the following areas:
- Interaction Design
- Hudson / Selenium
- Scrum / XP
- Web services, syndication, APIs
- Knowledge of more than one programming language, or deep knowledge of PHP
- Experience researching and prototyping
- Experience with high-volume websites (thousands of requests per second)
- Experience with highly available websites
- Experience working with a large user base (10 million+)
- Memcached
- Experience with the Last.fm APIs
- Experience working in a large software development team, or within a Service Oriented Architecture
- Smarty
- Flash / Flex
- Experience mentoring other developers
- Experience contributing to Open Source projects
- Experience in the music industry
Interaction Designer (Web)
Purpose of Role
Last.fm is looking for a passionate designer who is excited about joining the web team to improve, iterate on, and design new features for Last.fm’s flagship product: www.last.fm.
Responsibilities
Engage with the webteam to ship great product end-to-end: from initial concepts and research all the way through to pixel perfect interfaces.
• Provide holistic design thinking and strategy across the website to inform new and improved user experiences
• Make use of data (such as Omniture, internal web stats, A/B testing results etc.) to inform your design decisions
• Seek feedback on the usability of your designs through (but not limited to): conducting formative testing/research, user observation, and mining forum feedback
• Turn your ideas into reality using the best tool for the job, including (but not limited to): sketches and drawings, wireframes, storyboards, animations, mock-ups and prototypes
• Engage with web developers (in their language) to solicit ideas, and devise solutions to overcome challenges of different browsers; screen sizes and fluid layout; multiple languages; as well as varying UGC data cases
• Design (and do production for) visual assets including (but not limited to): layout, typography and icons
• Help define and document on-going internal website guidelines for consistency and effective re-use of components on the front-end
Skills and Experience
Essential:
• +3 years work experience as an interaction designer
• Familiarity with modern web standards and limitations for front-end development (e.g. HTML, CSS, Javascript)
• Proficiency in candidate’s chosen design tools (e.g. Adobe CS)
• Strong communication and presentation skills
Desirable:
• An avid user of digital/online music products
• Familiarity with user testing
• An understanding of Agile (Scrum methodology)
• Ability to write ‘micro’ interface copy
• Familiarity with Omniture
• Knowledge of IAB standards and web advertising
• Experience sourcing and working with freelancers
• Experience outside web, ie: desktop, mobile, hardware, gaming
Education and Qualifications
• Bachelor’s (Honours) degree or equivalent in Design
Behaviours & Personality
• Creative, with an unstoppable passion for making things
• Committed, with an obsession for better user experiences
• Empathetic, with users and team-members alike
• Pro-active; with a knack for moving along projects
• Positive; with amicable optimism
• Open, transparent and nonexclusive about information
• Naturally curious, holding an inquisitive lens to the everyday
Submission Criteria
• 3 pieces of finished work (preferably live URLs)
• 2 pieces that show your process (ie. wireframe, flow diagram, sketch)
• Indicate your role and the team size for each piece
• Your CV (preferably PDF)
• Put “Interaction Designer” in the subject line of your email application, (otherwise we probably won’t see it).
• Send your application to jobs@last.fm
We do not accept applications from agencies other than those on our preferred suppliers list.
Last.fm is looking for a passionate designer who is excited about joining the web team to improve, iterate on, and design new features for Last.fm’s flagship product: www.last.fm.
Responsibilities
Engage with the webteam to ship great product end-to-end: from initial concepts and research all the way through to pixel perfect interfaces.
• Provide holistic design thinking and strategy across the website to inform new and improved user experiences
• Make use of data (such as Omniture, internal web stats, A/B testing results etc.) to inform your design decisions
• Seek feedback on the usability of your designs through (but not limited to): conducting formative testing/research, user observation, and mining forum feedback
• Turn your ideas into reality using the best tool for the job, including (but not limited to): sketches and drawings, wireframes, storyboards, animations, mock-ups and prototypes
• Engage with web developers (in their language) to solicit ideas, and devise solutions to overcome challenges of different browsers; screen sizes and fluid layout; multiple languages; as well as varying UGC data cases
• Design (and do production for) visual assets including (but not limited to): layout, typography and icons
• Help define and document on-going internal website guidelines for consistency and effective re-use of components on the front-end
Skills and Experience
Essential:
• +3 years work experience as an interaction designer
• Familiarity with modern web standards and limitations for front-end development (e.g. HTML, CSS, Javascript)
• Proficiency in candidate’s chosen design tools (e.g. Adobe CS)
• Strong communication and presentation skills
Desirable:
• An avid user of digital/online music products
• Familiarity with user testing
• An understanding of Agile (Scrum methodology)
• Ability to write ‘micro’ interface copy
• Familiarity with Omniture
• Knowledge of IAB standards and web advertising
• Experience sourcing and working with freelancers
• Experience outside web, ie: desktop, mobile, hardware, gaming
Education and Qualifications
• Bachelor’s (Honours) degree or equivalent in Design
Behaviours & Personality
• Creative, with an unstoppable passion for making things
• Committed, with an obsession for better user experiences
• Empathetic, with users and team-members alike
• Pro-active; with a knack for moving along projects
• Positive; with amicable optimism
• Open, transparent and nonexclusive about information
• Naturally curious, holding an inquisitive lens to the everyday
Submission Criteria
• 3 pieces of finished work (preferably live URLs)
• 2 pieces that show your process (ie. wireframe, flow diagram, sketch)
• Indicate your role and the team size for each piece
• Your CV (preferably PDF)
• Put “Interaction Designer” in the subject line of your email application, (otherwise we probably won’t see it).
• Send your application to jobs@last.fm
We do not accept applications from agencies other than those on our preferred suppliers list.
Customer Support Representative
Purpose & Background of Role
Foster, support, and expand the Last.fm community, provide support for the Customer Support Manager to ensure that Last.fm provides a first class customer support experience for its users.
Deliverables and Responsibilities
• Support the community via forums and incident management software
• Timely reporting of issues affecting the community to the appropriate team
• Documenting resolved cases in a manner useful for future reference, both internally and externally (e.g. FAQS)
• Supporting other team members and moderators in moderating user-generated content and community support issues.
• Other tasks as assigned, such as testing new site features and assisting the Labels and Artists team with resolving support tickets
• Holiday cover for the Customer Support Manager
• Write daily activity reports
Skills and Experience
Essential:
• 2 + years Customer Support experience in an online environment (e.g. Games, Music, or Social Networking)
• Strong technical problem solving skills, familiarity with PC/Mac/Linux operating systems, browsers, media players, and last.fm associated plugins would be a bonus
• Excellent writing and communication skills
Desirable:
• Multilingual
• Long time Last.fm user
Education and Qualifications
• Honours degree level education or equivalent work experience.
Foster, support, and expand the Last.fm community, provide support for the Customer Support Manager to ensure that Last.fm provides a first class customer support experience for its users.
Deliverables and Responsibilities
• Support the community via forums and incident management software
• Timely reporting of issues affecting the community to the appropriate team
• Documenting resolved cases in a manner useful for future reference, both internally and externally (e.g. FAQS)
• Supporting other team members and moderators in moderating user-generated content and community support issues.
• Other tasks as assigned, such as testing new site features and assisting the Labels and Artists team with resolving support tickets
• Holiday cover for the Customer Support Manager
• Write daily activity reports
Skills and Experience
Essential:
• 2 + years Customer Support experience in an online environment (e.g. Games, Music, or Social Networking)
• Strong technical problem solving skills, familiarity with PC/Mac/Linux operating systems, browsers, media players, and last.fm associated plugins would be a bonus
• Excellent writing and communication skills
Desirable:
• Multilingual
• Long time Last.fm user
Education and Qualifications
• Honours degree level education or equivalent work experience.
Customer Support Intern
Last.fm is looking for an intern to join our Customer Support team. This position is a full-time internship for three months, based in our London office.
What you’ll be doing:
What you’ll be doing:
- Responding to enquiries received from members of the community, through support tickets and in the support forums.
- Capturing and forwarding new support issues to appropriate parties within the company.
- Documenting resolved cases in a manner useful for future reference, both internally and externally (e.g. FAQ).
- Investigating and troubleshooting technical problems and escalating these to the technical team if necessary.
- Supporting other team members and moderators in moderating user-generated content and community support issues.
- Performing other related tasks as assigned, such as assisting with quality assessment of upcoming site features and software releases.
- Experienced user of Last.fm with a very good knowledge of our products.
- Excellent writing and communication skills.
- A positive customer service attitude.
- Willingness to investigate technical issues and follow through.
- Ability to use own initiative and work with minimal supervision.
- Good computer software use and basic problem-solving knowledge of software needed to use Last.fm, incl. the Last.fm desktop client and supported web browsers is desired.
- Knowledge of at least two of the three major computing platforms supported (Windows, Macintosh, UNIX) is advantageous.
- Previous customer services or IT support experience is advantageous.
- Experience with helpdesk and support ticket systems such as OTRS and JIRA is another plus.
- Loving music is a must :)
Jobs in other parts of CBSi
If none of these roles take your fancy, take a look at our other London based roles within the rest of CBSi. http://www.cbsinteractive.co.uk/jobs/
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How to Apply
To apply for any of these positions, please send your CV, Last.fm username and a short blurb to .
Please include the job title you are applying for in the subject line of your e-mail.
NO AGENCIES
We reserve the right to be unimpressed if you can’t follow these simple instructions.
Unless otherwise noted, all positions will be full time, and you’ll be working at Last.fm HQ in London N1 (see how to get there).
