Frequently Asked Questions

Getting Started

What is is a music service that lets you discover new music you like, based on the music you already listen to.

The website is filled with tons of information on artists, albums and tracks, more music similar to them, charts and other statistics and more, all built by the users who’re keeping track of what they’re listening to with (If you want to join them and get your own profile with your personal charts and stats, read the next question for more information.)

You can read about artists you like, check out their most popular tracks, browse their album and find out what other artists are similar to them; learn about upcoming events, explore interesting genres, listen to music and watch videos.

To get the most out of, sign up for a user profile – you can build up your personal user profile, write journal articles about your favourite music, create your own event calendar and invite friends, talk to other users and get together with them in groups about interesting topics.
What do I get for signing up?
When signing up with, you’ll get your own music profile which will be filled with all sorts of things as you keep using, including your personal charts.

As soon as you start listening to music on, or with your media player on your computer – for this you need our free Scrobbler software which you can get here – all this music will get added to your profile and you’ll see what you’ve been listening to so far and get your own artists, tracks and album charts. This is what we call “scrobbling” – read more about it here.

Based on this music you’ve already listened to, will recommend you new music you’ll like, upcoming events of your favourite and other related artists, as well as other users with a similar music taste to yours – these are your musical neighbours.

Why don’t you go and say hello to them, you can now add other users as friends, send them messages or leave them comments in their shoutboxes. You can also search for other users, or groups of users and join them to chat in their forums.
Do I have to pay for using
Signing up and creating a user profile on is free, and so is using most of the features. You can find out more about our additional subscription features on the Subscribe page.

Do I have to pay to listen to music on
All users in all countries can listen to stations free of charge with our Music Player. We also have many full-length tracks and free downloads, which can be listened to for free. See the below FAQ “How can I listen to all the music then?” to find out more.
How can I listen to all the music then?
There are several ways to listen to music on with the Music Player, on demand via Spotify, and directly from our artists and labels. Music Player
The Music Player is available to all users worldwide on our Listen page. With this player, you can listen to stations such as similar artists, tags, your library or recommendations - an endless variety of music streams, whatever you’re interested in. A simple overview of the different types of stations can be found here.

There are for example artist stations such as “Radiohead and similar” or global tag stations such as “Rock tag” which will play you music related to whatever artist or tag (e.g. a genre) you choose. You can simply tune into a station on the Listen page or click the station buttons wherever you see them on the site, and just start listening to some stations that sound interesting to you.

If you have your own user profile, you have your Library which is basically all the music you’ve listened to and added to your profile, and you can listen to all this music with your personal Library station.

Spotify in-page playback
If you are in a territory where Spotify is available, you’ll see Spotify play buttons on which allow you to listen to music on demand with Spotify while browsing the website. You need to be a registered Spotify user to use this feature.

Partner playlinks
On track pages, you will also find playlinks from other services such as Rdio, Deezer or Simfy, depending on which one is available in your region. These links allow you to listen to the given track on that other service.

Directly from artists and labels
Many of the artists and labels using make their music available to play as full-length promos, or even as free downloads.

When a track is available in full length, you can play it using the player on its track page.

When a track is available as a free download, it is marked as such, and can be downloaded via the "free download" link next to its name in track listings or from its track page. You can browse these tracks by genre on our free music downloads page.
Can I buy or download songs here? is not a music retailer, so you can’t purchase CDs or music downloads directly from us, but we have several affiliate partners for whom we provide buy or download links on our site; clicking one of these links will take you to their sites, where you should find the item you’re interested in.

We do offer some free MP3 downloads on our site, kindly provided by artists and labels making their music available for listening on; you’ll find them for example on our free music downloads page, on tag pages or check out a personalised selection for you on your recommendations home page.

User Account Management

I’m trying to register a new user account, but I’m just not receiving that verification email. What can I do?
To register a new user account, you will have to verify your email address before you can use the account. If you do not receive the verification email, make sure you check your junk folder for emails from, too.

If you do not receive the email because you have provided an incorrect email address or would like to change the address for another reason, click the “Send another mail” link in the yellow bar you’re seeing at the top of all pages, enter a different email address and click the “Send me another” button.

If you have already closed this yellow bar but still want to change the verification email address for the account you wish to register, you will need to wait four days for the username to expire, then you can register again with the different email address.
What happens if I’ve forgotten my username or password?
Forgotten password
If you specified an email address during signup, please head over to the Password Reset form and fill in your username and email address. We will email you a password reset link for your user account.

If you don’t have any email address associated with your account or can’t remember it, you can go to our Support Section and send us an email. Please remember to tell us your username, and for verification your date of birth and any email address you might have used when creating your account, to help prevent a fraudulent password reset request.

Forgotten username
If you can’t remember your username but know what email address is associated with your user account, go to the Username Lookup form and fill in your email address. We will email you your username to your address. If you don’t receive any email from us, send us a support request with the email address for which you would like us to look up the matching user account.

If you don’t have an email address saved in your user account settings, we can’t look up your username for you.

Forgotten username AND password
If you have forgotten both your username and password but remember the email address you signed up with, you will first need to retrieve your username as described under “Forgotten username” using that email address, and then request a password reset as described under “Forgotten password” using the username we sent you and your email address.

Artist and label accounts
If you are a label or artist and attempting to log into your Music Manager, you must first log into the main website using your user account login details before you can open your Music Manager and access your artist or label account.

If you have forgotten your user account login details, please see the steps above for what you can do to retrieve them. If this doesn’t help you, please get in touch with us stating the details asked for above as well as the name of your artist or label account.
Can I change my username, or merge different accounts?
Sorry, but it is not possible for us to change your username.

Similarly, you cannot create a new account and choose to have your stats moved from one account to another.
How do I control who can send me messages on the site?
You can choose to allow everyone, only your friends or only your friends and neighbours to send you messages on by changing your "Receiving messages" settings on the "Privacy Controls" page.

If you wish to not receive messages from any particular users, you can add their usernames to your "Ignore List" on the same page.
Can I block any particular users from sending me messages?
Yes, if you wish to not receive messages from any particular users, you can add them to your ignore list. To block a user, go to your "Privacy Controls" page, and from there enter their username in the field under "Ignore List" and click the "Add to list" button. The user will then appear in your ignore list.

To remove a user from your ignore list, click the "[x]" link next to their username in the list.
I want to delete my account, how do I do that?
Should you wish to permanently delete your account, you can do this on the "Data" tab in your settings.

From here, make sure you enter your password correctly, and confirm that you want to delete your account.
How do I stop people finding me using the friend finder?
You can choose to opt out of friend finder in your privacy settings. If you do this, your profile will never appear in friend finder listings when your friends and contacts use it.
Why have I received an email from I don't remember signing up? will only have your email address if you have signed up for a user account either on the website, or other device (Xbox, mobile application, consumer electronics device). If you don't want to receive emails from us, please check your notification settings to disable email notifications.

User Profiles

Can I import all my previous plays from my media player when creating a new profile?
Yes, when creating a new profile you can import your previous plays from either iTunes, Windows Media Player or Winamp, using the scrobbler.

To do this, install the scrobbler on your computer, enter the user details of your new account and follow the instructions when it asks you if you want to import your media player’s listening history. When done, your plays should get imported quickly – check your profile!

Please note that you can only import your plays only once from one of the three supported media players, and as this is currently considered a feature for new users, it’s not fully supported for reset profiles.
What is my Library, and how do I add things to it?
Your Library is something like your personal music collection on – this is where you can view and manage all artists, albums and tracks you have ever added to your profile, as well as your loved tracks, any playlists you have created and all the tags you have used.

How can I add something to my Library?
Items are automatically added to your Library when you scrobble, love or tag them, or add them to any of your playlists. Alternatively, you can also add items manually by clicking on the "+" button on artist, album, or track pages, where available on the website.

You don't have to click the "+" button on artist, album, or track pages to add something to your Library that you listen to: If you listen to it and scrobble it, it'll get added to your Library automatically.
How can I remove something from my Library?
To remove an artist or track from your Library, go to your library on your user profile and browse for the specific item.

To remove an artist from your Library, hover over the artist’s image in your Library – this will show you a little “Delete” icon on the image. If you click on this icon, a dialog will appear asking you to confirm the deletion (you can also cancel this if you wish to).

Note: By deleting an artist from your Library, you will remove all its plays and all associated albums and tracks and their plays from your entire profile, including your charts.

If you wish to remove a single track from your Library, go to a listing within your library where this track appears – for instance under “Recently Added” if you added it to your library just recently, or the detailed page of this track’s artist in your Library.

To go to the latter, click on the “(x plays)” link under the artist’s image/next to its name in your Library overview. The following page is the detailed entry for this artist in your Library, and to remove any of its tracks, simply click on the “Delete” icon which appears when you hover over a track. A dialog will appear where you are asked to confirm (or cancel) the track’s deletion.

Note: This will delete this track and all its plays from your entire profile, including your charts.
Can I delete a recently scrobbled track, or an artist or track from my charts?
Yes, you can delete recently scrobbled tracks – please read below how to do this – and any artist or track from your charts, by removing them from your Library. Removing an item from your library will delete it and all its plays from your entire profile, including your charts. For more information on how to do this, please read here.

To delete a track you recently scrobbled, please go to your extended tracks list by clicking the "See more/Edit" link under the recently listened tracks on your profile page. You can remove items from this list by hovering over them, and clicking the "delete" icon when it appears.
What can I do if my recent tracks and charts aren’t updating anymore?
If these aren’t updating, the music you’re listening to doesn’t get scrobbled anymore. Have a look at this FAQ and this more extensive troubleshooting forum thread for more help with scrobbling problems!

Here are a couple of other quick tips:

Using the Scrobbler (software player)?
Verify you have scrobbling enabled in the Scrobbler. If it does say your tracks get scrobbled, but they don’t get submitted to your profile, check if they appear on the Scrobbling tab, Diagnostics dialog in the Help menu. If you can see them there and the server status is “Error: Couldn’t reach server”, go to the Account menu and click your username there – this forces a re-connection with the server, and your tracks should get submitted now.

Listening on the website?
If you’re listening to a station on the website and the tracks don’t get added to your profile, make sure you’re still logged in on the website and that you have scrobbling enabled in the player – if the problem persists, stop the station you’re playing, reload its page and try playing it again. If you then still have problems scrobbling, try logging out and in again on the site and if necessary clearing your browser cookies, and then try to scrobble some tracks again.
The times of my scrobbles in my Recently Listened Tracks are wrong, how can they be corrected?
If your scrobbled tracks display wrong times, check if you have your time zone on the site set correctly. You can check and if necessary change it in your Account Settings, or in the Settings dialog for your Recently Listened Tracks on your profile.

If it you’re using the scrobbler and it happens that your tracks appear to have been scrobbled in the future (“in 55 minutes”, in “50 minutes” etc.) or in the past even though you’re scrobbling right now (“just listened“, “55 minutes ago”, “50 minutes ago” etc.), this is indicative that they’re getting scrobbled with incorrect timestamps.

Verify if both your computer’s time and its time zone are set correctly and if they are corresponding, as these incorrect timestamps would be caused by either of them being off – also check if you have “Automatically adjust clock for Daylight Saving Time” enabled, if you’re using Windows – and correct your settings if necessary. Don’t forget to restart your scrobbler afterwards to make sure the changed settings apply.
How can I add or remove friends?
To add someone as a friend, go to their profile and click the "Add as a friend" button below their picture. They will receive a message about your friend request, and will be added to your friends list once they've accepted the request.

You can view your own friend requests by going to the "Friends Requests" tab in your messages inbox. From here you can ignore or accept any friend requests you've received.

To remove someone from your friends list, go to your friends page on your profile and hover over their picture or username. A little delete icon will appear; click this and confirm that you wish to remove that user as a friend.
How can I add and remove loved tracks?
How do I mark a track as loved?
Simply click on the “Love” button in the player when listening to a track on the website, or use the Heart icon button on the track's page or the gear Multi-button button next to a track in any listing at any time (you don't need to be listening to it at that moment!).

You can also mark tracks as loved in the Scrobbler, by clicking on the “Love” button when a track is playing.

And how do I remove a loved track?
To remove a particular track from your loved tracks, simply select “Unlove track” from the gear Multi-button button dropdown menu next to this track in any listing on the website – You will see that this track then won’t be marked with a “Loved” icon any longer.

When using the Scrobbler, you can also remove a recently loved track by right-clicking on the particular track in the expanded “Recently Loved” list in your “My Music Profile” sidebar on the left-hand side, and selecting “Remove From My Loved Tracks.”

Where can I view all my loved tracks?
You can view a full list of all the tracks you have marked as loved under “Loved Tracks” on your profile page, where you can also edit them as described above.

It is also possible to view and edit your last ten loved tracks in the Scrobbler – simply expand the “Recently Loved” list in your “My Music Profile” sidebar on the left-hand side.

How can I add and remove tags?
You can add and remove tags by using the blue “Tag” buttons, or the gear Multi-button buttons wherever you see them on the site, for instance on artist or track pages, or in any listing if you hover over the artist or track name with your mouse cursor.

How can I add tags on the site?
Click the blue “Tag” button for an item you want to tag, or the gear button and select “Add tags” from the dropdown menu – you can enter your tag (or several ones, as many as you like) in the following dialog.

How can I remove tags?
If you wish to remove a tag from something you’ve tagged, you can do this in the same way as adding new tags – simply remove the tag from the text field in the “Add tags” dialog and save your changes.

How can I edit my tags in the software player?
It's not currently possible to remove or edit tags using the software client at the moment.

Where can view and edit all my tag sets and tags?
You can find all the tags which you have used in your Library > Tags, where you can easily edit them by using the multi button in the tag lists, as described above.

How can I delete all my tag sets and tags?
Should you wish to delete all your tags in one go, you can do so by going to your “Data” settings page and clearing your tagging data from there. However, please note that any deletion of your personal tags cannot be undone.
How can I remove something from my playlist?
If there’s a playlist that you’ve created, you can view and manage the whole playlist in your Library. Go to your profile and click the “Playlists” link at the top of the page, to the right of your avatar; this will take you straight to the “Playlists” tab in your Library. From there, click your playlist’s name.

You will see your playlist’s details on the following page, including all the tracks that you’ve added to it. Move your mouse cursor over a track and you’ll see a little “x” icon to the right; if you click this, you can delete the track from your playlist.

Should you wish to delete your whole playlist, you can also do this on this page.
How do I choose who can see my Recent Activity on my profile page?
You can customise your Recent Activity settings from the "Privacy Controls" page. From here you can choose if everyone, only your friends and neighbours, only your friends, or nobody should be able to see what you've been doing on when visiting your profile.

At first you're the only person who can see your activity. You have two weeks from the first time you see your activity to choose your "Privacy Controls" settings before everyone can see it.
My shoutbox is missing on my profile page, how do I get it back?
Go to your Website Settings and un-tick the checkbox next to “Disable shoutbox on my profile page”, this will put your shoutbox back onto your user profile.
Will artists I've added to my library through tagging not play on my library station?
No - while tagging new artists will add them to your library, this will not add them to your library station. It will add them to your station if you manually add them first, by using the + button on artist pages for example, and then you can always tag them afterwards.

Please also note that for an artist to play on your station, there needs to be streamable content for that artist. See this FAQ for more information.
How do I find people I know on
You can use the friend finder to search your Facebook, Google, and Yahoo contacts, and to browse people you may know from your network of friends already using

There's also a button on this page to help you tweet your profile to your Twitter followers, so that they can find you.
How can I use my exported loved tracks, playlists and personal tags?
Exporting your loved tracks, playlists and personal tags from your library allows you to use these lists with external applications and services.

XSPF (XML Shareable Playlist Format) is used by many programs and websites. See the XSPF applications list and visit the individual websites for details about how to upload your playlist and listen to it.

Media players that support XSPF:

If you have the tracks available locally, you can import your XSPF playlist into the following media players directly:

  • Windows Media Player: You can open the XSPF in VLC then save the XSPF as a supported format for Windows Media Player, either .asx/.wax/.m3u etc. then open that file in WMP.
  • Amarok (Unix)
  • VLC (PC, Mac, Linux)

  • The following media players support XSPF files after installing a plugin:

  • Winamp plugin allowing XML Sharable Playlist Format import (Plext)
  • Foobar plugin which allows import/export of XSPF files

  • Exporting as TSV (Tab Separated Values) provides a simple means of importing your track lists into a spreadsheet program such as Microsoft Excel or OpenOffice.


    What do I get for buying a subscription?
    Our subscription benefits are explained on the Subscribe page.
    Which types of subscription are available?
    We currently offer recurring monthly payments as well as one-off payments for one month.

    You can choose either of the two subscription types on the Subscribe page, before you purchase your subscription – select “recurring subscription” if you wish to buy a recurring subscription which will renew itself automatically on a month to month basis, or “one-off subscription” should you wish to pay just once for one month.

    Both subscription types are for the same subscription package, read more about its benefits here.
    What payment methods are available?
    Subscriptions can be purchased online via PayPal, which is a secure and highly respected payment processor. In some territories, you can purchase a ‘one-off’ subscription with a credit card, even if you don’t have a PayPal account.

    To purchase a subscription, please go to the Subscribe page and follow the steps from there.

    Other payment methods are not available at this time.
    Can I pay for a subscription with my credit card if I don’t have a PayPal account?
    Yes, you can purchase a one-off payment subscription with your credit card through PayPal, even if you don’t have a PayPal account, provided that this service is available in your country. This option isn’t available for recurring monthly subscriptions.

    To do this, fill out the form for a one-off payment on the Subscription page and click “Buy Now”. This will take you to PayPal; on the first page you get to, look for “Don’t have a PayPal account? – Use your credit card or bank account (where available)” (check which PayPal services are available in your country here) and click “Continue”, then follow the payment procedure provided by PayPal.
    I just subscribed, but it doesn't seem to have worked. What should I do?
    It's advised that you wait 24 hours before you get worried, as it might take a while for your payment to be processed.

    If you are still not marked as a subscriber after 24 hours, please head over to the Support Section to send us a message, along with a copy of your receipt, stating clearly your username and confirming the number of months you paid for.
    Can I top up my current subscription without having to wait for it to expire first?
    Yes, you can top up your current subscription, if it’s a one-off payment or a cancelled recurring subscription, with another one-off payment any time you want to.

    By doing this you will add more days to your subscription; for example, if you currently have a subscription for one month, you can purchase another one-off subscription for one month and this extra month will be added to your current one, which means you would have two months worth of subscription.

    You can’t add a recurring subscription to an active one-off payment subscription, and you can’t have a one-off payment subscription in addition to an active recurring subscription.
    Can I purchase a subscription for another user?
    Yes, go to the Subscription gift page. Enter your friend’s username, and click the “Subscribe a Friend” button.

    If the subscription has been processed successfully, you will be notified and your friend will also receive a notification about your subscription gift.

    You can currently purchase a one-off payment subscription for a friend for one month. It’s not possible to set up a recurring monthly subscription for a friend.
    How can I cancel my monthly recurring subscription?
    You can cancel your monthly subscription prior to the next billing date, which will stop the monthly recurring charges from that date onwards.

    To do so, simply go to your Subscription settings page and click the “End subscription” button to go to your subscription details page on PayPal.

    Alternatively, log into your PayPal account and go to the "Profile" sub-tab of the "My Account" tab. Choose "My Money" from the dropdown menu. In the "My pre-approved payments" section, click "Update". Choose your active subscription, and click "Last.Fm Ltd.". You will be taken to the Subscription Details page from where you can cancel your subscription. (See PayPal's Help Centre for more help, too.)

    It is not possible to cancel one-off payments.
    Where can I check how much longer I have left as a subscriber?
    To see how many days of subscription you have left, please check the "Subscription" tab in your settings; you will find this information towards the bottom of the page.
    Will buying a subscription allow me to listen to any track I want?
    No, our current basic subscription doesn’t allow for any on-demand listening; a basic subscription will give you the benefits described here, but it won’t allow you to play any tracks you want in full length that you can’t listen to as a non-subscriber either.
    I’m a subscriber, so why am I seeing ads in videos?
    If you subscribe, we won’t show you our own ads, but we won’t be able to remove ads that come from our video partners. So if you watch videos on, including the ones featured in the Music Player, you will still see some ads there.

    This is because our video partners run their own adverts to cover their costs, to which a subscription doesn’t contribute.
    Why can't I listen to radio on my app?
    As of 28 April 2014, radio is no longer available on any apps or devices. See our full announcement for more information.

    Artist Pages

    Is it possible to correct the spellings of misspelt artist or track names?
    Yes, can automatically correct common misspellings of artist and track names. There's a “Spelling Correction” option in your Website Settings which when enabled auto-corrects incorrect spellings in your Library and charts. This means if you scrobbled different names of the same artist or track in the past, these will now be combined and the playcounts accumulated in the charts on your profile. (If you don’t like this behaviour and would prefer to keep your original spellings as-is, you can turn this setting off.)

    Read more about this auto-correction system here on our blog.

    What can be done if there's a wrong auto-correction somewhere, or none in place yet?
    If you come across any spelling corrections that you think are wrong, you can give us feedback by using the “Flag this” option in the blue “Redirected from:” and yellow “Did you mean:” bars at the top of corrected pages, or if there aren't any blue or yellow barsyou can always use the “Suggest a correction” link in the blue “Is this misspelt?” box on the right-hand side of artist and track pages. You also can use the same link if you want to suggest a new correction, if there isn't any yet.

    Please note that when making a new suggestion or voting on an existing auto-correction, you will not see any immediate changes. Auto-corrections are being updated weekly, and the system isn't driven by only votes (or only scrobbles or only fingerprints), but it is a combination of lots of different factors (scrobbles, votes, Musicbrainz/Discogs etc.).

    What about incorrect capitalisations?
    If a track or artist name is just incorrectly capitalised, in many cases it is possible to change the capitalisation of a name (e.g. “COLDPLAY” to “Coldplay”). Please have a look at this forum thread for more information and post your change requests there.
    And what about artists with the same name?
    It is currently not possible to disambiguate artists with the same name, which means that if an artist shares their name with at least one other artist, they will have to share one artist profile.

    Please note that any other valid artist with the same name has the equal right to appear on such a shared profile, including their music, their pictures, their artist description and any other information on them.
    It is for instance not allowed to remove their description from the wiki, and it is also not possible to have an official primary image for one artist, while there are other pictures for the other artist(s) which all users can vote for and thus decide which one of the artists should get the "main" image.

    In the circumstances where a page is shared between a few artists, the name of the artist should be written in a standard manner. For instance, should there be more than one artist with the name "Ram", it should be written as "Ram" and not as "RAM" or "RaM", etc.. (case sensitivity!).
    Is it possible to merge different profiles for the same artist into one?
    No, although there are now redirections for incorrectly spelt artist names in place, it is not yet possible to merge different profiles for the same artist into one artist profile, which means that for now there will still be separate artist pages, one for each variation of the artist name. In your Library however, different spellings of the same artist and all plays will be corrected and counted as one.
    Read more about auto-corrected names in the FAQ “Is it possible to correct the spellings of misspelt artist or track names?” and on our blog.

    We are working on further solutions to this issue, and hope we'll soon be able to merge different profiles for the same artist into one. (The same goes for tracks and albums!)

    You can also help us to gather more information on the different spellings of artist, track and album names by fingerprinting your music, as this information will eventually allow us to know what the correct spellings are, and to moderate other entries for different spellings based on this. You can find some more information about fingerprinting on our blog: 1, 2 and in our “What is fingerprinting?” FAQ.
    What are tags?
    Tags are like keywords or labels that you can use to classify music – artists, albums or tracks. They are simply short descriptions.

    You can assign as many tags as you like to any track, album, or artist. Tags are a great way to label items by genre ('rock', 'electropop', 'alt-country', and so on), but the possibilities are endless.

    What should I do if I see a tag that I don’t think is correct?
    On music pages, the tags that you see are an overview of what everyone on has tagged that artist as.

    Due to the nature of tags being opinions, it is not possible to remove someone else's opinion of what an artist should be tagged as.

    The most that you can do is to tag something in whatever way you feel is best, and as more people use a tag, it will increase in popularity and be favoured over less used tags.
    How are the similar artists calculated?
    The list of artists which you see on an artist page as being "similar" is automatically created by the Audioscrobbler, based on our user's listening habits: If a lot of users listen to Artist X, but also Artist Y and Z - Y and Z artists will become similar to X.
    How often do the charts and play counts on artist pages get updated?
    The charts and other play counts on artist (and album and track pages) get updated once a week, the cut-off time is Sunday 12:00 GMT and you should see the new stats at the beginning of every week. The 6 months charts get updated once a month.
    How can I add a video for a track?
    We automatically import many videos from YouTube. If a video is not present, you can add a YouTube video using the link on the track page:

    We don’t have a video for this track yet.
    Add a video

    How can an incorrect YouTube video be removed?
    If you spot a YouTube video for a track that’s incorrect and shouldn’t be there, flag it using the “Flag as incorrect” link below the video. It’ll require a few flags by different users for the video to be removed.
    How are the images for an artist chosen?
    The artist images are uploaded by the artists and labels themselves, or by you, the users.

    To get an image to appear for that artist go to that artist's page, click on "Images" in the left-hand menu and select the option to upload an image.

    After uploading your image, your image will appear towards the end of all available images for that artist. Official artist and label uploaded images will take precedence over user uploaded images. In order to get your image further up the listing, it will need to receive positive votes. The images are sorted by recent popularity.

    If you find an image you feel is inappropriate, or incorrect, you can flag the image. Once an image is flagged, a moderator can delete it if the image is wrong, inappropriate or of poor taste.
    Can I upload album covers to
    Most album covers are added by labels or artists who’re making their music available on, but if there’s no cover art for an album yet, ou’ll find an “Upload album art” link where the image should be which allows you to upload the album cover as a user.

    If you’re a label or an artist managing your presence on with our Music Manager, you can upload covers for your albums from there. (Here’s a related FAQ which may help you with this.)

    Until we are able to do album corrections, please use the appropriate album art not Fix your tags images.
    I’m a new user and I don’t seem to be able to upload any artist or album images to, what’s going on?
    To prevent spam, new users can’t upload straight away. You’ll need to scrobble some music to your profile before you can see the image upload options – just keep listening to more music!
    What are the guidelines for correcting artist and track names?

    First of all, always reference Musicbrainz or Discogs before suggesting a change. In general, we follow Musicbrainz conventions, with minor adjustments where needed to fit However, their documentation is vast and sprawling so below is a summary of the main points. A very important principle is that of artist intent, i.e. always respecting what the artist intended (see Musicbrainz ArtistIntent).

    The overall aim is to improve the user experience of and make the right content easier to find, not necessarily to always be 100% discographically correct.


    • Use the exact name and spelling used on releases by that artist.
    • If the artist name is not always consistent across releases, or the artist changed names, map to the most commonly used name (if in doubt, check the listener count). E.g. map:
      • Kylie -> Kylie Minogue
      • Tupac -> 2Pac
      • Motorhead -> Motörhead
      • Eddie Fowlkes -> Eddie "Flashin" Fowlkes
      • Yaz -> Yazoo
      • Walter Carlos -> Wendy Carlos
      • J.S. Bach -> Johann Sebastian Bach
    • If an artist deliberately uses different aliases for different releases, don't map these to each other. E.g. don't map:
      • Polygon Window -> Aphex Twin
      • Voodoo Child -> Moby
    • Map to the spelling in the artist's own language and character set (if applicable). E.g. map:
      • Bjork -> Björk
      • Ryuichi Sakamoto -> 坂本龍一
    • Before mapping away from an artist name, check that there is no other artist sharing the same name. E.g. don't map:
      • Pink -> P!nk
      • Mum -> Múm
    • The should always come before the name, not after. E.g. map:
      • Beatles, The -> The Beatles
    • But don't add a The if the artist doesn't normally use one, e.g. don't map:
      • Pet Shop Boys -> The Pet Shop Boys
    • Real names should be written with the surname last. E.g. map:
      • Spears, Britney -> Britney Spears
    • An artist name should only be considered a valid one if a release exists under that name. Never map to an artist name for which no release of any form exists.
    • Where more than one artist collaborate on a track or a release, they're often joined with words like feat., &, vs, / etc. Only map to such joint artist names if a full release exists under the joint name and it's obvious from the credits that it's not just a guest appearance. Examples: The line between a collaboration and a guest appearance is however quite vague, and if in doubt, prefer mapping to the more prominently credited artist, e.g.
    • Relevant Musicbrainz documentation


    • Use the exact name and spelling used on releases by the artist.
    • If the name is not always consistent across releases, map to the most complete version of the name. If this doesn't apply, map to the most commonly used variant (check the listener count). E.g. map:
      • The Rolling Stones - Satisfaction -> The Rolling Stones - (I Can't Get No) Satisfaction
    • Map to the spelling in the artist's own language and character set (if applicable). E.g. map:
      • Sigur Rós - Vidrar vel til loftarasa -> Sigur Rós - Viðrar vel til loftárása
    • Use the standard capitalisation rules for the language of the title.
    • For remixes or versions other than the original, put the name of the version as it appears on the release in brackets after the name. E.g. map to:
      • The Postal Service - Nothing Better (Styrofoam Remix)
    • Don't use (Original Mix), (Original Version) etc as part of the track name for original versions. E.g. map:
      • Daft Punk - Revolution 909 (Original Mix) -> Daft Punk - Revolution 909
    • For track-level collaborations, i.e. where no full release exists as the collaboration, put the featuring artist in brackets after the track name if that artist is credited on the release. E.g. map to:
      • Method Man - Dangerous Grounds (feat. Streetlife)
    • Fix common misconceptions. E.g. map:
      • The Who - Teenage Wasteland -> The Who - Baba O'Riley
      • Kraftwerk - Popcorn -> M & H Band - Popcorn
    • For classical pieces, treat the composer as the correct artist, not the performer. E.g. map:
      • London Symphony Orchestra - Hallelujah -> Georg Friedrich Händel - Hallelujah
    • Untitled tracks should not be mapped to or from. There is currently no way of specifying which untitled track we're talking about.
    • Relevant Musicbrainz documentation


    What are the rules for uploading images to the site? How can I report an image that may be against the rules?
    In general, do make sure that any material you upload to the site complies with our Terms of Service and Community Guidelines.

    If you see an image that is against any of these rules, please use the “Flag as abuse” option on the page of the image to report it for review, clearly stating what is wrong with the image you’re flagging.

    The following rules apply to artist image uploads, and can also be found on every image upload page:

  • Images should be actual images of the artist. In the case of “virtual groups” or bands that appear in movies/TV shows, the “characters” may be shown.
  • Album covers, logos and other representations are discouraged. In the case of actual artist images being unavailable, logos may be used instead.
  • No “funny”, or anti-artist images to be used. Similarly, it is preferable that images contain no nudity, or sexually explicit content.

  • These are the guidelines for album covers:

  • The image should be the actual cover art for this album (preferably no less than 300 x 300px).
  • If this album has multiple artwork, check if there is a release date to disambiguate.
  • If that throws up nothing, use your best judgement and upload the artwork with the larger print run (most recognisable, popular).

  • The following should be considered for label images:

  • The logo should be the actual logo of the label, preferably on a white background.
  • If this label has had multiple logos (or changes to their logo) over time, please use the current version.
  • Can I add new albums to or edit existing ones (for instance, their track listings)?
    Generally, albums are added by labels and artists who’re making their music available on Many albums are automatically imported from labels we have partnered with. Alongside albums we also automatically import cover art, track listings and other release details.

    If you’re an artist or from a label yourself, you can upload your releases to using our Music Manager, and thus automatically create new pages for them or update their existing ones, including track listings of the songs you’re adding. Your uploaded releases will appear on your artist’s page. Read more about how all this works in the Music Manager FAQ.

    As a user, you can’t add albums in the same way artists or labels can, which means you can’t add new albums or edit existing ones to add or change their track listings or other release details.
    However, if you scrobble an album that isn’t on yet, a new page for it will be created where you can write a wiki description and upload cover art, which will then be shown in your Library. Such albums created through scrobbling are linked from your own album charts just like all other album pages, but they will not be listed on the artist’s page.

    At present it is not possible to merge duplicate album entries, or correct the spelling of album names as it can be done for artist and track names.
    Why doesn't the Music Search find the artist I'm looking for?
    We do have some restrictions on which artists make it into the search results to optimize the results you will get.

    There are two different indexes for artist search:

  • The main search results page has very loose requirements. An artist must have at least 5 listeners or have streamable tracks. This cuts out more then half of our artist pages, many of which are misspellings sourced from scrobbles.

  • Autocomplete, it is the drop down box you see from the search bar in the header, it has far fewer artists in it to keep it as speedy as possible. To make it into this index an artist must have at least 1000 listeners or have streamable tracks. We've found autocomplete doesn't work if it's too slow.
  • What about album corrections?

    We can't currently correct album pages to the correct spelling, like we do for artists and tracks. There are several reasons we can't do this... yet:

    • We need artist disambiguation first, something we are working toward at the moment.
    • Tracks can belong to several albums, therefore we need release groups.

    In the meantime, make sure you have the correct information in the ID3 tags on your music files. Until we can use corrections to solve the problem, please use the appropriate album art not Fix your tags images.

    Listening to Music on

    What ways are there to listen to music on
    There are several ways to listen to music on with the Music Player, on demand via Spotify, and directly from our artists and labels. Music Player
    The Music Player is available to all users worldwide on our Listen page. With this player, you can listen to stations such as similar artists, tags, your library or recommendations - an endless variety of music streams, whatever you’re interested in. A simple overview of the different types of stations can be found here.

    There are for example artist stations such as “Radiohead and similar” or global tag stations such as “Rock tag” which will play you music related to whatever artist or tag (e.g. a genre) you choose. You can simply tune into a station on the Listen page or click the station buttons wherever you see them on the site, and just start listening to some stations that sound interesting to you.

    If you have your own user profile, you have your Library which is basically all the music you’ve listened to and added to your profile, and you can listen to all this music with your personal Library station.

    Spotify in-page playback
    If you are in a territory where Spotify is available, you’ll see Spotify play buttons on which allow you to listen to music on demand with Spotify while browsing the website. You need to be a registered Spotify user to use this feature.

    Partner playlinks
    On track pages, you will also find playlinks from other services such as Rdio, Deezer or Simfy, depending on which one is available in your region. These links allow you to listen to the given track on that other service.

    Directly from artists and labels
    Many of the artists and labels using make their music available to play as full-length promos, or even as free downloads.

    When a track is available in full length, you can play it using the player on its track page.

    When a track is available as a free download, it is marked as such, and can be downloaded via the "free download" link next to its name in track listings or from its track page. You can browse these tracks by genre on our free music downloads page.
    What are the different types of stations?
    1) Library: Your Library station plays you all tracks you’ve ever scrobbled to your profile, or tracks by artists you’ve added to your Library otherwise. You can listen to your own Library or to other users’ stations.

    2) Recommendations: Recommendations is a personal station for you, which lets you listen to the artists that have been recommended to you by You can view and manage your recommendations here.

    3) Global Tags: Global Tag stations play all items all users have tagged with a specific tag.

    4) Similar Artists: A Similar Artist station plays music which is similar to a given artist. Similar artists are automatically created based on our users’ listening habits; also see: How are similar artists calculated? These stations are not endorsed by any artist.

    5) Neighbourhood: Neighbourhood stations play music from your or other users' neighbours' libraries.

    6) Groups: A group’s Member station plays music from the group members’ libraries.

    7) Mix: The tracks you’ll hear on your Mix station have been selected in three different ways: some are brand new recommended tracks; others are tracks that you haven’t scrobbled before, but by artists that you know already; and the rest are simply tracks that you know already. More info here.

    8) Friends: A station of music made up of tracks from your friends’ libraries.
    Why do I get a “no content”/”not enough content” error when listening to stations on
    There are different reasons why you might get a this error when trying to listen to a station on

    A station always actually needs to have content that can be played; for example, an artist needs to have similar artists, or a user library needs to contain at least 15 different artists for its station to become playable. And then the these artists’ tracks need to have actual content that we can play to you:

    If you listen with the Music Player, this will play tracks that have YouTube videos linked to them. If there are not enough videos linked to say the tracks of the similar artists of an artist, that similar artists station cannot be played.
    (You can add YouTube videos to tracks that don't have a video yet, and thus help improve the listening experience for everyone!)

    Therefore, please check that the station you’re listening to has enough playable content – that's at least 45 tracks by 15 different artists.

    If it’s your own station that gives you this error (such as your Library or Mix), you’ll need to add more tracks to it so that it won’t run out of content too quickly.
    Why do some songs have listeners, but I can’t play them on
    If you come across tracks, or even artists on that you can’t listen to as they’re not available to play, but that have other listeners, this is because these users have scrobbled their own music files when listening to them with their own media player on their computer.

    By scrobbling your music, information about the artist, album and track names is sent to, and based on this information many statistics, like an artist’s tracks charts or the top listeners are generated. You can read more about this here in the “What is scrobbling?” FAQ.
    I accidentally banned a track from playing on my stations – can I un-ban it?
    Yes, go to your Banned Tracks page and look up the track you would like to un-ban. Click the gear Multi-button button for the track and select “Unban track” from the dropdown.
    Can I create a station based on multiple artists or tags?
    Yes, on the Listen page you can create either a combo station with multiple artists, or one with multiple tags. You can add up to three artists or three tags for a station, choosing from artists and tags selected for you based on your music taste.

    Multi-Artist is a “Similar Artists” combo station, which will play you music similar to ANY of the artists that you choose. This lets you build up broader stations with more varied content.

    Multi-Tag is a “Global Tag” combo station, which will only play you music that matches ALL of the tags that you choose. So choosing ‘60s’ and ‘rock’ will only play you rock from the 60s.
    What can I do if the music player on the site doesn’t work at all for me?
    • The player on the site isn’t displayed at all.
    • It doesn’t tune into any stations. It says “Please wait while your station loads...” but nothing happens.
    • The station plays, but the player is empty or there is no other information; the page seems to hang.
    • The player is buffering, but then there’s a constant “Oops! Error connecting” or “Oops, there was a problem starting this station. Please try again.” error.

    If you have any of the problems described above, please try the following troubleshooting tips:

    • Make sure you have the latest version of flash installed, which you can download from Adobe’s website.
    • You need to have JavaScript enabled for the Music Player page to work properly.
    • You need to accept third-party cookies to enable the delivery of ads on the page, which if not delivered may block your player.
    • If you have any ad- or flash-blocking browser extensions, such as Adblock Plus, NoScript, or Flashblock, please try disabling them. If you add any exceptions, you’ll need to add them for (or etc. if you’re using one of our international sites) as well as, as the player plays videos from YouTube.
    • If you have checked the above and still have problems using the Music Player on the site, clear your browser cache and cookies, then log in again and try to play another station.
    • If you’re having consistent connection problems, check your computer security, firewall or router settings, anything that could affect the streaming connection, and make sure your soundcard is configured correctly and not busy otherwise.
    Where is radio available?
    As of 28 April 2014, radio is no longer available. See our full announcement for more information.


    What is scrobbling?
    Scrobbling a song means that when you listen to it, the name of the song is sent to and added to your music profile.

    Once you've signed up and downloaded, you can scrobble songs you listen to on your computer or iPod automatically. Start scrobbling yourself, and see what artists you really listen to the most. Songs you listen to will also appear on your profile page for others to see.

    Millions of songs are scrobbled every day. This data helps to organise and recommend music to people; we use it to create personalised music and event recommendations for you, and a lot more besides.
    What can I use to scrobble the music I listen to?
    If you listen with the Music Player here on the website, it will scrobble every track you play to your profile (given that you are logged in to your account and play at least 50% of the track).

    You can also use our Scrobbler software to scrobble what you’re listening to with your media player or iPod. If you need more help information about the scrobbler, please have a look at our ”The Scrobbler” FAQ category, for instance for what operating systems and media players we support.
    Should you have any questions about or problems with the scrobbler, we have a support forum where you can get help.

    What other scrobblers are there I can use?
    There are also lots of other third party plugins and applications which allow you to scrobble your music to You can find many of these here on our Build site, category “Scrobblers”.

    Please note that if you’re using a third party plugin or application to scrobble your music, we cannot offer you any support for these. Due to them not being developed by us, we ask to you to get in touch with the respective developers or user communities should you have any issues or questions about them.
    This also applies to the old Audioscrobbler standalone plugins which are no longer officially supported by us. You are welcome to use them, but please note that we can't help you with support for them should you run into any problems. (P.S.: Looking for the old standalone plugins? You can download the Winamp one here and the Windows Media Player one here.)
    What happens if I scrobble offline and my tracks don’t get submitted immediately?
    When you’re scrobbling offline, the scrobbler will cache the tracks you listen to. You can check this by going to the “Help” menu and clicking “Diagnostics” where the cached scrobbles should appear. These scrobbles should then be submitted to your profile the next time you connect to the Internet.

    You have two weeks to submit your scrobbles to your profile, otherwise they will be disregarded. You should bear this in mind when scrobbling music you listen to on your computer while offline for a long time, or when you don’t sync your iPod scrobbles for a while.

    The Scrobbler

    What is the Scrobbler?
    The Scrobbler (also called "the client") is a desktop application which you can use to scrobble the music you listen to with your media player on your computer, and to see more information about the music you're currently playing, as well as what your friends are listening to.
    What are the technical requirements for using the Scrobbler?
    Microsoft Windows
    To use the latest version of our Scrobbler, you need a PC-compatible computer running Windows XPor Vista. You can get the latest version from our download page.

    If you are running an older version of Windows, for instance Windows 98 or 2000, we ask that you update your operating system. Alternatively you can use an older version of the software which you can download here, but please note that as this version is outdated, we can't help you with any problems you might have with it.

    Apple Mac OS X
    Our Mac client requires OS X Tiger and Leopard (10.4.0 and later). You can download the latest version from our download page.

    If you use OS X 10.3.9, you can download an older version of the software here, but please note that we can't issue any support for this older version, only for the latest one. Unfortunately, there aren't any versions of the software available for OS X versions older than 10.3.9.

    We also offer a Linux version of the client. You can get the Ubuntu Gutsy package from our download page here.

    The client is also available as a source tarball and from Subversion. Details about this can also be found on our download page, towards the bottom.
    Which media players does the Scrobbler support?
    Our Windows client officially works with the following media players:

    • Winamp, version 5.5x
    • Windows Media Player, versions 9, 10, 11
    • iTunes, 7,8,9,10 and 11
    • Foobar2000, versions 0.9.2, 0.9.4, 0.9.5

    These plugins are downloaded and installed automatically via the client; simply go to the menu Tools > Get Plugin... and follow the instructions in the setup wizard.

    Our Mac client works with iTunes. There are no media player plugins for the Linux client.
    What can I do if my Scrobbler has stopped scrobbling my music?
    If your scrobbler software has stopped scrobbling your music, there could be various reasons for this. The most common ones are:

    1) It cannot connect to the Internet to submit your scrobbles. Please make sure that your Internet connection is working fine, and that no firewall or no other security program is blocking the software.

    2) It cannot connect to our submissions server, either because the server is actually currently down (see for its status), or because it fails to connect to the server. In either case, your scrobbles are getting cached locally and will get submitted once the server can be reached again.

    Go to the Diagnostics dialog which can be found in the menu Help, check the Scrobbling tab for the status of the submissions server which would be "Error: Could not reach server" and for a list of your cached scrobbles.
    If you see this error and your cached scrobbles there, try reconnecting to the submissions server by clicking your username in the menu Account. This should trigger the submission of the cached tracks.

    3) It might be that you don't have the correct plugins installed, or that you don't have them installed properly. Please check this FAQ for which plugins the software supports, and how to install them.

    4) If you are using Windows Media Player, please make sure that the scrobbling plugin is enabled in the media player. WMP disables any third party plugins automatically if the program was terminated unexpectedly.
    To enable the plugin again, go to Tools > Plug-Ins > Options > Category "Background" in WMP10 or Now Playing > Plug-ins > Other in WMP11 and tick the checkbox next to " Plugin".

    5) It simply might be that you are using an outdated version of the software, the media player plugin, or the media player itself. If supported by your operating system, we recommend you to use the latest versions of the software, plugin and media player in any case.

    If this doesn't help you yet, please follow the instructions posted in this forum thread here.

    If you still have problems scrobbling, feel free to ask for help in the Scrobbler Support forum giving as many details as possible:

  • Which operating system exactly are you using?
  • Which media player and which version of it are you using?
  • Which versions of the software and the media player plugin have you installed? You can look this up in the menu Help > About

  • Do you know at which point the scrobbling process fails? Does the music you listen to with your media player appear in the software player or not, does the Diagnostics dialog say that your tracks are getting cached, or is there no error message at all? You can use the "Copy to Clipboard" function in the Diagnostics dialog to copy and paste this information into your support message. The more information you give us, the better we can help you to get your player scrobbling again!
    The Scrobbler asks me for my proxy settings, but I’m not behind a proxy? (Or don’t even know what this is?)
    If you’re trying to install and set up the Scrobbler on your computer and it asks you for your proxy settings, but you know you’re not behind a proxy, or don’t even know what this is, it’s very likely that another program is preventing the scrobbler from accessing the Internet to verify your user details.

    Of course you don’t need to enter any proxy details that you don’t have in this case, but check if there’s a firewall or another security software blocking your Scrobbler’s Internet access and if there is, you need to configure your security software to allow access.
    What can I do if the Scrobbler tells me that my time or time zone is wrong and that I can’t scrobble because of this?
    If you get a message that your time or time zone is wrong, we ask you to check your computer’s clock and date, as well as its time zone settings and make sure that these are correct.

    Check if your computer’s time is correct, but also its date – day, month and year – and that it’s set to the correct time zone, with “Automatically adjust clock for Daylight Saving Time” enabled (if you’re using Windows). It helps to automatically synchronise your computer with an Internet time server, and if you modify any settings, make sure you restart your Scrobbler afterwards before you try again.
    What is fingerprinting?
    Fingerprinting is a technique for analysing the actual audio content of the tracks you listen to in order to produce a unique ID for each song. This will allow us to identify and scrobble what you listen to without having to rely on ID3 tags and other metadata. It will also allow us to automatically figure out what the correct spelling of song titles should be and clean up our catalogue data.

    For now, all that the desktop app does is collect the fingerprint data to bootstrap our moderation system. It does not change any MP3 files on your computer.

    This does involve a slight CPU hit at the start of each track, and potentially a longer one later on in case it's a track we haven't yet fingerprinted in its entirety. If this bothers you, you can switch off fingerprinting altogether from the Scrobbling page of the Options/Preferences dialog.

    Fingerprinting will identify the artist, album and song name only. will not be able to identify the source of the song. We will not know if the song is from a CD or mp3.

    iPod Scrobbling

    How do I scrobble my iPod?
    You can scrobble your iPod with our software. supports all iPods, Firewire and USB, including iPhone and iPod Touch. However, Linux iPod scrobbling does not yet support iPhone or iPod Touch.

    Windows and Mac: To scrobble your iPod, you need to have the latest version of our software installed in order to use for scrobbling your iPod along with iTunes 7 or 8.

    To start using the software for scrobbling tracks played on your iPod, you need to make sure your iPod is synced with iTunes.

    The first time you connect your iPod with installed, set up for your user account and running, a message will pop up near the system tray icon to notify you that your iPod will be scrobbled from now on.

    Disconnect your iPod, listen to some tracks, and connect it again. Now iTunes will sync with it and update its internal play counts with any new plays on the iPod. Once iTunes is done, will analyse iTunes's newly updated play counts to find out whether there were any new plays on the iPod. This could take a while. If new tracks were found, they will be scrobbled to your profile.

    By default you won't be asked to confirm your iPod scrobbles, but in case you always want to confirm them, you can enable this in the iPod section of the Options (Preferences on Mac) dialog.

    Linux: You can scrobble with Linux using the “scrobble iPod” item in the “Tools” menu in the latest version of our software.

    After you have synced your iPod with iTunes, iPod scrobbles may take up to 20 minutes to appear on your profile.

    You can check your submissions history by going to your profile page, and clicking on the title “Recently Listened Tracks”, which will let you see your past submissions.
    Can I scrobble my iPod from any iTunes Library?
    Automatic iPods will only scrobble from the iTunes with which they are synced.

    Manual iPods can be synced from any iTunes Library, but you should only use one, as otherwise you will get duplicated scrobbles.
    Can I scrobble from an iPod that is manually managed?
    Yes. However, automatic syncing is still recommended.

    Manually managed iPods require you to manually transfer tracks to your iPod using iTunes. You can only scrobble manual iPods after the first time they are synced with iTunes.

    If you add tracks or change tags of tracks on your iPod after a sync, you should eject and plug in the iPod again to ensure those tracks will scrobble next time.
    Whenever I scrobble my iPod, some tracks I listened to a long time ago get detected.
    Check if any of these tracks have more than one entry in your iTunes library. If so, remove the duplicate and they should stop being picked up by the iPod scrobbler.
    When listening to my manual iPod via iTunes, the tracks get scrobbled twice.
    This is a known issue. For now, you can work around it by turning off real-time scrobbling in the software when listening through iTunes. Alternatively you can enable "Always confirm iPod scrobbles" in the software's Options dialog, and then answer no when the software asks if you want to scrobble them.
    How come the tracks played multiple times on my iPod all get scrobbled with the same timestamp?
    If you played a track multiple times on your iPod, all occurrences have the same timestamp, and all plays on an iPod Shuffle have the same timestamp. This is intended behaviour, however removing scrobbles with the same timestamp will remove all scrobbles sharing the same timestamp.
    When scrobbling my manually managed iPod I get a “Com Error”, what does this mean?
    When this error occurs, the Scrobbler can't find a certain track in your iTunes Library and will give you this message: "Com Error: Com couldn't get file path for XXX - XXX - Result Code: S_FALSE"

    To find out if you have missing or double tracks in your iTunes library, please do the following in iTunes: go to File > Library and choose to "Consolidate Library".
    This will group all the audio files in the default folder and delete any duplicate track.
    How long can I wait to scrobble tracks from my iPod?
    You have two weeks to scrobble new tracks played on your iPod. There's a time limit for scrobbles, which means that any plays with timestamps older than two weeks will be disregarded and won't get scrobbled to your profile.
    What can I do if the Scrobbler is giving me a “Failed to get hold of iTunes instance via COM” error when scrobbling my iPod?
    This error usually occurs after installing an iTunes update.
    To fix this, you'll have to completely remove iTunes from your computer and re-install the newest version from Apple.


    How do I create my own group?
    You can create your own group here on the "Create a Group" page.
    How can I leave a group that I've joined?
    To leave a group you're a member of, go to that group's page and click the "More" button at the top, near the group's avatar. Select "Leave group" from the dropdown that opens, and confirm that you want to leave the group.
    What do I do if the leader of a group I'm a member of isn't around anymore?
    Unfortunately group leader changes aren't possible at the moment. We're sorry for this inconvenience and thank you for your patience. Please keep an eye on this FAQ for further updates.
    What can I do if I don't want to be leader of one of my groups anymore?
    If you have a group you don't want to be leader of any more, you can pass the leadership on to another group member. To do this, go to that group's page and select "Abdicate" from the "More" button dropdown at the top, near the group's avatar.

    On the following page, enter the username of the group member you want to become leader, and click the "Do it" button. That user will then receive a message asking if they want to become leader of your group, or not. If they accept, they'll gain leadership of your group (but if the decline, you'll have to stay around as leader a bit longer!).
    What are the privacy options for groups?
    When you create a group, you have the option of making it open for everyone to join ("Open") or making it exclusive, which means that all new members will have to be accepted by either you, the group leader ("Owner Approval"), or other group members ("Member Approval").

    You can change these settings any time under "Edit Details", which you can select from the "More" button on your group's page. If you set your group to "Closed", no one will be able to join it any more.

    Furthermore, you can control who can view and post in your group's forum and leave messages in your group's shoutbox, by choosing the respective setting under "Group Forum/Shoutbox Access" on the "Edit Details" page.
    How do the group charts work, and what are these “unique to this group” charts?
    Once a group has a few members, it’ll start to have charts generated: Overall charts, and charts which are unique to it.

    The way that overall charts work is that every “1” will represent a group member. For example, say there are 3 people in a group who listened to a certain artist in the last week, it’ll say “3” in the charts and this will mean that 3 members listened to that artist, and not the number of times that the artist was played by all group members.

    The “unique to this group” charts which you can choose to view on a group’s page emphasise what is unique about the music taste of that group's members, compared to the listening habits of all other users.

    This means that these charts don’t just show you what a group’s members listen to like the overall group charts do, but what is special about their listening habits in comparison to what other users on listen to (considering the average listener’s behaviour):
    For example if the members of a group listen to artist A much more often than others do, artist A will be more unique to their group as this will be special to their listening habits, compared to everyone else’s; if they listen to Artist B, but everyone else also listens to artist B a lot, then this will be less special and artist B will be less unique to their group.
    How do I add an article/journal to a group?
    You can do this from your profile by clicking 'journal' and then 'write a new journal entry'. Once you have created your journal, tick the option at the bottom 'submit this entry to one or more groups'. You will then see a list of all the groups you belong to and you can select the group(s) you would like to post your article to. The journal will then automatically appear on the chosen group page (however, note that sometimes group leaders don't allow direct submissions or have to accept your submitted journal entry first).
    Can I delete a group?
    No, it's not possible to delete groups. This is to prevent abuse.

    However, our system automatically deletes groups once they're older than at least three months and have less than three members. The easiest way to delete a group you lead is to remove any other members, close the group by setting its "Join Status" to "Closed", and then remove yourself.


    How can I add an event?
    If you wish to add an event, we ask that you search for the event first to ensure that it doesn't already exist.

    If there's no entry for the event yet, go to the events page and click the "Add a new event" button in the top right, and enter your event from there. Please make sure to enter the correct details (date, venue, location, etc.) as not all of these can be easily changed afterwards.

    Please note that abuse of our events system is forbidden and fake events will be deleted.
    What can I do if I see something incorrect on the events system?
    If you see something wrong on the events system that you cannot correct yourself, please report it to a member of our moderating team who will then see to the issue accordingly.

    To report something, go to the event or venue page and click on the "Flag for review" link. A dialog window will open, from there, please provide as much information possible.

    There are some things you need to flag for a moderator to deal with them, but there are also many things you can change yourself; read below for what exactly you can do.
    Whenever you flag something, remember to give all the necessary details such as links to the correct or changed venues or events; the more information you provide, the better the issue can be dealt with. Flags with just “dupe” or “wrong” will be ignored.

    When you need to flag an event or venue:

    • Is this a duplicate event or venue? Please flag the incorrect event or venue as “This event is a duplicate of another event” or “This venue is a duplicate of another venue” respectively, providing the link to the page of the correct event or venue.
    • Has this event been moved to a different venue? Please flag the event as “The venue is incorrect or has moved”, providing the link to page of the correct venue.
    • Is this venue's name incorrect or misspelt? If there's another correctly spelt entry, please flag the incorrect one as a duplicate, as described above; if the name is misspelt but there's no other entry, please flag the venue as “Other” stating the correct name.
    • Is this a completely wrong, fake or “fun” event that should be deleted? Please flag the event as “This event should be deleted”, saying why it should be deleted.

    What you can change yourself:

    • Has this event been cancelled? Please edit the event and mark it as “cancelled” ticking the checkbox on the edit page.
    • Has this event been moved to a different date? Please edit the event and change the date on the edit page.
    • Has the start time of this event changed? Please edit the event and change its time on the edit page.
    • Has the lineup of this event changed? Please edit the event to change its lineup; note that the artists will be ordered automatically based on their popularity on

    Only if the event is locked and can't be edited, or if you're a brand new user and can't edit events and venues yet (you'll need some scrobbles first) please flag it providing the necessary details – has it officially been cancelled, what's the link to the new venue, what's the new date or start time, what are the lineup changes that need to be made?

    You can make the following changes on venue pages:

    • Are the address details of this venue incomplete or incorrect? Click the “Edit” link under “Contact Information” to go to the venue's edit page and change or add more details there.
    How can I invite others to an event I’m going to?
    You can invite others to any event by using the “Send” feature you can find on the event page. If you share an event with someone else, they will receive a message on about this – you can personalise your message and invite them to come along!
    How do I un-attend an event?
    Click the "I'm going" or "I'm interested" button again to un-attend that event.


    What are the wiki pages?
    The wiki pages are places where any member of the community can edit the contents, in order to help build up better, and more accurate content.

    The purpose is to provide a concise, and unbiased description of the artist, album, track, label, tag or venue. This can include for instance basic information about the person/group, the type of music they play, what they're most known for, when the album was released, when the venue was established, and any other relevant information.
    What are the guidelines behind adding content to the pages?
    If you see someone break any of these rules, please edit the wiki accordingly, and if necessary, notify a member of the Moderating Team.

    The following rules apply to all wiki pages:
    • Submitted content must not violate copyright. It's illegal to plagiarise someone else's biography of an artist.
    • By submitting an edit, you agree to release your contribution under the terms of the Creative Commons Attribution/Share-Alike License and the GNU Free Documentation License.
    • Re-users will be required to credit you, at minimum, through a hyperlink or URL to the article you are contributing to, and you hereby agree that such credit is sufficient in any medium.
    • You can copy from Wikipedia, or any other GFDL- or Creative Commons-licensed source, provided that you enter the URL to the source in the sources box above.
    • All submitted content remains copyright of the author.

    Style rules for artist wikis:

    • This description should be written in the third person, factual and unbiased. No personal opinions.
    • Please use the same language as the site you're using. If you're on the English site, use English. If you're on the German site, use German.
    • The wiki page is for descriptions, and not for placing links to other sites
    • Artists and labels are not exempt from these rules.

    A copy of these rules are available on any wiki page if you edit the wiki.
    What if I'm the artist/label?
    Being the artist, or a friend of the artist, or family, or whatever, gives no special permission on wiki pages. The wiki is for factual descriptions of the artist only.

    It's not a personal homepage and should not be treated as such. Anything outside of an unbiased artist description should be put on your "official" artist website, not in the wiki.

    Labels/Artists will also need to remember to write in third person text (using "He/She/They" as opposed to first-person "I/We/Our"). As the wiki is open and editable by anyone, if a page has been edited by several different people, who is "I" or "we"? By using only third person text, the page is more open for editing by others, and the confusion over who "I" is can be easily avoided.
    Why can't I add any opinions of my own to the wiki?
    The point of the wiki is to give as much factual information about an item where possible. Opinions are not facts, and can often be misleading.

    Should you wish to post an opinion of an artist, their albums or tracks, a label, a tag or a venue, you can use the shoutbox, group forums, or your journal.
    I tried to edit a wiki page, but it says I can't edit it! Why not?
    Some artists are subject to continuous abuse and style rule violations. When this happens, a moderator will lock the page to prevent any further abuse.

    Locked pages are only editable by moderators and staff. Should a page be locked, the only means to edit it is to send changes in a PM to a site moderator that locked that wiki page. From there, they can then ensure the content does not violate rules and apply the edit.
    There's more than one artist with the same name. How should the wiki page be done?
    Until a workable solution can be found, artists with the same name are all on one page on Start the page with a text indicating this, such as: "There are (x) bands with the name (band name):"

    Follow it up with separate artist descriptions, with some kind of indication as to where the next artist's info begins. Normally this is done by numbering each artist description.

    The word "brief" is particularly important on these pages when writing artist descriptions.

    If you know there's two artists with the same name, but only actually know one of them, write the info for one, and start the second with something like "There is also second artist using this name." Hopefully someone who knows them can come in and add the info for them.

    Artists are to be listed in the order of their popularity. To determine the popularity order, you are to use the Overall charts for that artist.

    Under no circumstances is it appropriate to delete information about one of the artists to replace it with info about another. Deleting info about the "other" artist(s), or giving any one preferential treatment to the detrement of the others can be considered abuse of the wiki and will be treated accordingly.

    Label and Artist Services

    Why should I register my label or artist with
    There are a number of reasons why you may wish to register your artist, or label, with is a powerful platform on which you can promote your music to the people that really matter. We can target people who like specific artists or styles of music within our massive global community. is designed specifically to aid the spread of music through a large community.

    By registering with, you can get access to a number of features. To name a few, you can manage your music more effectively, view in depth statistics about your fans, and use a range of tools to help spread your music. All of these tools are highly valuable to both artists, and labels, and we believe that they can help the spread of your music to a much greater degree.
    How can I get my music on
    To get your music on, you will need a labels account.

    If you already have a user account:
    If you already have an account on as a user, you can register now for an artist or label account.

    If you're a first time visitor:
    You will need to register a labels or artist account from which to manage your music. You can register here. Once done, you will then be able to link up your music to your registered account.

    Once you've registered with, you will be able to manage your presence on through our Music Manager.

    Please note that the Music Manager is currently only available in English.
    How much does all this cost?
    It is free to register, add music and to use all of the main features of the Label site.

    We do have some advanced promotional features, however these are purely optional, and cost a minimal amount should you wish to use them.
    Why is my artist or label already on
    You may have found that already features a page for your artist name and music. This is due to our user-generated content and software. collects the artist, track and album name of the music that its users listen to, and automatically creates a page on which the statistics for these items can be shown.

    In most cases, finding that we have an artist page for your music does not mean that we have any of your audio files of your music stored on our servers for streaming or downloading. We simply have statistics that X many people listened to your music, and nothing else.

    We would love to get you involved, and allow you to manage your music as you see best. You can register to as a label - or artist - here.
    I have more questions I want answered before I register my label, what should I do?
    Should you have any further questions, please have a look at our extensive FAQ for labels and artists. Another good place to check is the support forum where many questions have already been answered.
    Where can I find your terms and conditions?
    You can view the Terms and Conditions for registering to as a label or artist by going to here.

    Using the Website

    Which web browsers are supported by
    We’ve tested the website with the latest releases of Firefox, Safari, Chrome and Internet Explorer and recommend using these browsers.

    While you’re of course welcome to use any other browser of your choice, this just means we don’t test all features in all other browsers (there are many of them!) and can’t necessarily help you should you run into problems with a more exotic or an old and out-dated browser, although we’ll always do our best to fix any other bugs in other browsers such as Opera that you report to us. The following trouble-shooting guidelines are for our supported browsers - Firefox, Safari and Internet Explorer.
    What can I do if I’m having problems logging in on the site, something with cookies?
    You need to have cookies enabled to log in to the website. Here are some tips how to do this, which we hope will help you:

    Firefox 3.6

    For Windows:

    1. Open Firefox and click “Tools” in your browser toolbar.
    2. Select “Options”.
    3. Go to the “Privacy” tab.
    4. Check the box corresponding to “Accept cookies from sites”.
    5. Click “OK” to save your changes.

    If you are using Mac OS X, you need to select “Preferences…” on the “Firefox” menu, instead of “Options…” on the “Tools” menu.

    Internet Explorer 8

    We recommend using the privacy setting “Medium” (default level), this will allow cookies from To change the privacy level, follow these steps:

    1. Open Internet Explorer and click the Tools button (the picture of the gear) or “Tools” in your browser toolbar.
    2. Select “Internet Options…”.
    3. Go to the “Privacy” tab.
    4. Move the slider to “Medium”.
    5. Click “OK” to save your settings and close the dialog.

    Safari 4

    For Windows:

    1. Open Safari and click “Edit” in your browser toolbar.
    2. Select “Preferences...”.
    3. Click on “Security”.
    4. For “Accept cookies”, select “Always” or “Only from sites you navigate to”.
    5. Close the dialog.

    If you’re using Mac OS X, you need to select “Preferences…” on the “Safari” menu instead.
    How come I have to log in every time I visit the site, or it doesn’t save my colour or language preferences?
    Your login details, and your colour (“Simply Red”/”Paint it Black”) and language preferences are stored in cookies, which means we won’t know anymore what they are if you’ve deleted these cookies.

    If you’d like them to be remembered for the next time you visit the website, make sure you don’t delete these cookies, for instance when closing your web browser. If you're not sure you have cookies enabled at all, check the above FAQ “What can I do if I’m having problems logging in on the site, something with cookies?” for more help.
    What can I do if I’m having trouble using various features of the site, such as posting shouts, tagging or sharing items or adding friends?
    You need to have JavaScript enabled in your browser to use the full functionalities of the website.

    If you find yourself having problems posting messages in shoutboxes or opening the dialogs for tagging or sharing items or adding other users as friends, it’s likely that you don’t have JavaScript enabled and hence these features won’t work for you.

    Here are some tips for enabling JavaScript in your browser, we hope they'll help you:

    Firefox 3.6

    For Windows:

    1. Open Firefox and click “Tools” in your browser toolbar.
    2. Select “Options...”.
    3. Go to the “Content” tab.
    4. Tick the checkbox next to “Enable JavaScript”.
    5. Click “OK” to save your settings and close the dialog.
    6. Refresh the page you were viewing.

    If you are using Mac OS X, you need to select “Preferences…” on the “Firefox” menu, instead of “Options…” on the “Tools” menu.

    Internet Explorer 8

    1. Open Internet Explorer and click the Tools button (the picture of the gear) or “Tools” in your browser toolbar.
    2. Select “Internet Options…”.
    3. Go to the “Security” tab.
    4. In the “Security level for this zone” box, click on “Custom level…”.
    5. Scroll toward the bottom of the Settings box to “Scripting” and enable active scripting.
    6. Click “OK” twice to save your settings and close the dialog.
    7. Refresh the page you were viewing by hitting the F5 key on your keyboard.

    Safari 4

    For Windows:

    1. Open Safari and click “Edit” in your browser toolbar.
    2. Select “Preferences...”.
    3. Click on “Security”.
    4. Check both “Enable Java” and “Enable JavaScript”.
    5. Close the dialog.
    6. Refresh the page you were viewing.

    If you’re using Mac OS X, you need to select “Preferences…” on the “Safari” menu instead.
    The on-site player isn’t displayed, how do I make it appear?
    The latest version of Adobe Flash Player is required to use the on-site flash player and listen to music with it. You can download it for free from here from Adobe's website.

    Also, if you’re using any flash or ad blockers, make sure your flash player isn’t blocked by those.
    I’d like to report a new problem with the website, how can I do this?
    If you’ve found something that isn’t working as it should, you can let us know about problems you’re encountering in our Website Support forum. Be sure you check our “Known Issues” threads and search the forums for already discussed issues first.

    When describing your problem, please include the following details if possible:

  • What kind of problem is it?
  • A brief summary of the problem encountered.
  • What URL triggers this bug, if any?
  • Which browser exactly are you using?
  • Describe in a few steps how to reproduce this problem: 1) ... 2) ... 3) ...
  • When following the steps described above: a) What actually happens? b) What did you expect to happen?

  • Reporting security issues
    If you wish to report a technical vulnerability, please use the contact form on this page to send us a message.


    What can I do if I want to report an offensive user or inappropriate material?
    If you wish to flag any behaviour or material that is considered offensive or inappropriate according to our Community Guidelines, please send us a support email or send a private message to a moderator if you have a problem with a particular user.

    Please note that we ask you to not report any other users in public places such as the support forums.
    How can I protect my account against phishing scams?
    “Phishing” means trying to trick users into revealing valuable data, such as their usernames and passwords, by means of deception. This can be done through, for instance, a spoof web page that looks like the login page of another website (e.g., on which you can enter your personal details thinking you’re logging into that other website, but you’re actually giving your details to the fraud website.

    To protect your login details, do always make sure when you’re logging into that you are on the login page – this is a secure page, and the URL in the address window of your browser must start with – any other sites are scam. Never enter your login details on unknown sites.

    If you ever feel that your login details have been compromised, please log into and change your password (don’t forget to choose a secure password!) to make sure no one else has access to your account.
    Where is the Blackberry App?
    As of 20 September 2010, has decided to sunset development and maintenance of the Blackberry app. If you’re currently using the app, it will still continue to work, but functionality may decrease over time (and the app has now been withdrawn from the Blackberry App World). is committed to bringing a high quality user experience to mobile. Going forward we will be focusing on our flagship smartphone experiences: for iPhone and iPod Touch and Android.

    Blackberry requires extensive support/QA for their various handsets; data connectivity through cell networks; and corporate data plans that make it a challenge for us to guarantee you a high quality user experience at this time. for Spotify

    Can I import my playlists into Spotify?
    Not yet, but it's something we would like to add in a later version.
    Where are the rest of my Loved Tracks?
    We can only display your most recent 50 loved tracks in this version. You can save these to a playlist by clicking More Loved Tracks in the overview, then Save to Playlist.
    How do I love a track in the Spotify app?
    Go to the Now Playing tab in the app and you'll see the Love/Unlove button near the track name.
    How do I dismiss an album recommendation?
    Hover your mouse over the album in the app, and click the x that appears.
    How much music can I play on Spotify for free?
    Spotify have certain listening restrictions based on what type of account you have with them. You can read more about this here.
    Where can I get general help with the Spotify client?
    For general assistance with the Spotify client, please click here.