Xbox Help

Getting started with Last.fm on the Xbox 360

Where do I launch Last.fm on the Xbox 360: Go to Music Marketplace on your Xbox 360 dashboard and select Last.fm.
How do I connect to Xbox LIVE?: Visit http://www.xbox.com/live/joinlive.htm
Where is Last.fm for the Xbox 360 available?: Last.fm is available to users who have an Xbox LIVE account from the United States or the United Kingdom and also live in those regions.
What are the Last.fm Username requirements?: Usernames must be 2-15 characters long, start with a letter, and contain only letters, numbers, ‘_’ or ‘-‘.
What does “Automatically log in” do?: This setting will remember the Last.fm profile you used with your gamertag, and Last.fm will automatically sign in with it the next time you start it.
What does “Allow scrobbling” do?: Scrobbling a song means that when you listen to it, the name of the song is sent to Last.fm and added to your music profile. You can enable the scrobbling of songs while using Last.fm on Xbox 360. Last.fm will not scrobble songs you listen to anywhere else on your Xbox 360.

Listening to Music on the Xbox 360

To interact with the playback bar, press ‘X’ and then use the Left thumbstick to move left and right. To stop interacting with the playback bar, press ‘X’ again.
Buttons available on the playback bar:

Love. Adds this song to your Love Tracks.
Ban. You will never hear that song again.
Pause. Pause music playback.
Skip. Skip to next track. There is a 6 skip limit per station.
Fine Tune. (only available with personal stations) Fine Tune allows you to filter the currently-playing station with a specific tag.
Share. Share the currently-playing song to Facebook or Twitter (requires set up through Xbox settings).
Info. Unused.

How do I get back to the Now Playing/Photos screen?

Navigating away from the Now Playing screen while a station is playing will display a now playing module on the bottom of the screen. Simply navigate to this module and press x to return to the Now Playing screen

What are the stations I can listen to from Xbox 360?

1) My Library: My Library radio plays you all tracks you’ve ever scrobbled to your profile, or tracks by artists you’ve added to your Library otherwise.

2) My Recommendations: The Recommendations radio is a personal station for you, which lets you listen to the artists that have been recommended to you by Last.fm. You can view and manage your recommendations here.

3) My Mix Radio: A blend of the music from artists you've played as well as recommended for you by Last.fm.

4) Artist Radio: Artist radios play a selection of music which is similar to a given artist. Similar artists are automatically created based on our users’ listening habits; also see: How are similar artists calculated? for more information.

5) Tag radio: Tag stations play all items that Last.fm users have tagged with a specific tag, such as 'rock', 'hip hop', or 'breakfast music'.

What does fine-tune mean?

When listening to one of the core stations (My Library, My Mix, My Recommended), find-tune filters the currently-playing station with a specific tag. This allows you to only listen to rap recommendations, or jazz from your library.

Why do I get this “Gone a while” message? Is there a way to turn it off?

The “Gone a while” message you may get when listening to the radio is based on inactivity – you will only see it when there hasn’t been any interaction for a set period of time. This is currently 60 minutes for regular users, and 6 hours for subscribers. You can learn more about the other subscription benefits and get a subscription on our subscribe page.

The idea behind this is that, since we pay licensing and bandwidth costs for every track we stream, playing to an empty room gets pretty expensive, and therefore we’ll pause the radio if you’ve been inactive for this given period of time.

Why do I get errors when streaming from Xbox 360 and the Last.fm web site at the same time?

You will get playback errors if you attempt to stream music from a single Last.fm account to multiple clients (www.last.fm, Xbox 360, iPhone, etc) at the same time. Use one device at a time.

How can I edit my library, profile, or other information that aren't in the Last.fm settings on my console?

You can edit your profile on the web site. Visit www.last.fm/help/faq for more information.

Will Last.fm scrobble songs from other areas (Xbox Dashboard, games, etc.)?

No, Last.fm will not scrobble songs you listen to anywhere else on your Xbox 360.

Can I listen to Last.fm from games or the Xbox Dashboard?

No. Last.fm music playback is only supported in Last.fm, not in the Xbox Dashboard, other experiences, or games.

How can I avoid explicit content?

If parental controls on the Xbox are activated, you will not see any photos or video content, and only tracks we know are clean will play during radio playback.

I see artist art in the radio station slot but why is no art is displayed when I’m listening to that artist?

The photo slideshow on Xbox 360 selects only higher quality images for display on your TV. In addition, the number of images is limited to 10.

Why am I seeing “Can’t contact to Last.fm" errors?

Last.fm may be experiencing temporary service problems. As a result, these errors can occur in various places and may result in channels missing stations, stations being unplayable, or artist details may not be available.

Check our status page to see if Last.fm is having service issues.
Check the blog to see if Last.fm is undergoing any site maintenance.
Check the support forums.

Why am I seeing “Last.fm is not available in your region” errors?

You may be seeing this message because:

Streaming is only available to users who are located in United States or the United Kingdom. You will see this error when attempting to listen to a radio station if you live outside those regions.

Why do I get a “no content” or ”not enough content” error when listening to the radio?

There are different reasons why you might get a “no content” or “not enough content” error when listening to the radio:

Although we have a lot of artists, albums and tracks in our catalogue, please remember that only those with a play icon can be played – this goes for radio stations, too.
Due to radio licensing laws, we can’t allow for our radio streams to play tracks from one artist or album more than a certain number of times per a set time frame. For example, it’s not possible to listen to five tracks by the same artist within one hour, on the radio; this doesn’t affect previews.

Therefore, please check that the radio station you’re listening to has enough playable content – at least 45 tracks by 15 different artists – as otherwise it might run out of content for you due to these licensing restrictions.

If it’s your own radio station that gives you this error (such as My Library radio), you’ll need to add more tracks to it so that it won’t run out of content too quickly.

Another way to overcome this error message is to either wait it out, or to listen to something else. Times like these are a great opportunity to go out digging for other radio stations. You never know what you may come across!

Why can't I listen to unlimited radio anymore?

Unlimited radio is a feature only available to Last.fm subscribers. Xbox Live Gold Account members may play 60 hours of music per month on the Last.fm app.

To find out more about the benefits of being a Last.fm Subscriber click here.

Subscriptions

What do I get for buying a subscription?: Our subscription benefits are explained on the Subscribe page.
Which types of subscription are available?: We offer recurring monthly payments, as well as one-off payments for one, three, six or twelve months respectively.

You can choose either of the two subscription types on the Subscribe page, before you purchase your subscription – select “Type: Monthly” if you wish to buy a recurring subscription which will renew itself automatically on a month to month basis, or “Type: One-off Payment” should you wish to pay just once for a specified number of months.

Both subscription types are for the same subscription package, read more about its benefits here.
What payment methods are available?: Subscriptions can be purchased online via PayPal, which is a secure and highly respected payment processor. In some territories, you can purchase a ‘one-off’ subscription with a credit card, even if you don’t have a PayPal account.

To purchase a subscription, please go to the Subscribe page and follow the steps from there.

Other payment methods are not available at this time.
Can I pay for a subscription with my credit card if I don’t have a PayPal account?: Yes, you can purchase a one-off payment subscription with your credit card through PayPal, even if you don’t have a PayPal account, provided that this service is available in your country. This option isn’t available for recurring monthly subscriptions.

To do this, fill out the form for a one-off payment on the Subscription page and click “Buy Now”. This will take you to PayPal; on the first page you get to, look for “Don’t have a PayPal account? – Use your credit card or bank account (where available)” (check which PayPal services are available in your country here) and click “Continue”, then follow the payment procedure provided by PayPal.
I just subscribed, but it doesn't seem to have worked. What should I do?: It's advised that you wait 24 hours before you get worried, as it might take a while for your payment to be processed.

If you are still not marked as a subscriber after 24 hours, please head over to the Support Section to send us a message, along with a copy of your receipt, stating clearly your username and confirming the number of months you paid for.
Can I top up my current subscription without having to wait for it to expire first?: Yes, you can top up your current subscription, if it’s a one-off payment or a cancelled recurring subscription, with another one-off payment any time you want to.

By doing this you will add more days to your subscription; for example, if you currently have a subscription for one month, you can purchase another one-off subscription for three months and these extra months will be added to your current one, which means in total you would have four months worth of subscription.

You can’t add a recurring subscription to an active one-off payment subscription, and you can’t have a one-off payment subscription in addition to an active recurring subscription.
Can I purchase a subscription for another user?: Yes, go to the Subscription page and select the “For a friend” tab. Enter your friend’s username, choose the duration and the currency you wish to use and click “Buy Now”.

If the subscription has been processed successfully, you will be notified and your friend will also receive a notification about your subscription gift.

You can purchase a one-off payment subscription for a friend, choosing from the set of possible durations (1, 3, 6 or 12 months). It’s not possible to set up a recurring monthly subscription for a friend.
How can I cancel my monthly recurring subscription?: You can cancel your monthly subscription prior to the next billing date, which will stop the monthly recurring charges from that date onwards.

To do so, simply go to your Subscription settings page and click the “End subscription” button to go to your subscription details page on PayPal. Alternatively, log into your PayPal account and go to the "History" subtab of the "My Account" tab. Choose "Subscriptions" from the pull-down "Show" menu and press the "Submit" button. Choose your last.fm subscription, and click on its "Details" link. You will be taken to a Transaction Details page where you can check the status of your subscription and cancel it if desired or necessary. (See PayPal's Help Centre for more help, too.)

It is not possible to cancel one-off payments.
Where can I check how much longer I have left as a subscriber?: To see how many days of subscription you have left, please check the "Subscription" tab in your settings; you will find this information towards the bottom of the page.
Will buying a subscription allow me to listen to any track I want?: No, our current basic subscription doesn’t allow for any on-demand listening; a basic subscription will give you the benefits described here, but it won’t allow you to play any tracks you want in full length that you can’t listen to as a non-subscriber either.
I’m seeing "Ads by VEVO" even though I’m a subscriber, why’s that?: We've partnered with VEVO to bring their music videos to Last.fm users in the US and Canada. VEVO's videos are the highest-quality we've ever had on the site, and you can even scrobble them! VEVO pays royalties to artists and labels every time a video is viewed. VEVO sometimes run their own ads within (and adjacent to) their players in order to cover these costs. Removing these ads for subscribers would mean hiding VEVO content altogether, which we feel would result in a poorer experience for our subscribers.
Why can't I listen to radio on my app?: Radio is only available to listeners under conditions which vary depending on the device. Below is a list of devices we support and any associated subscription requirements.

Google Android - free app; radio only available to subscribers in US, UK and Germany
Apple iPhone - free app; radio only available to subscribers in US, UK and Germany
Microsoft X-Box Live (also with Kinect) - App free with X-Box Live Membership in US and UK
Microsoft Windows Mobile 7 - Free in 2011 in US and UK; subscription required for radio in Germany
All Sonos products - Radio only available to subscribers in US, UK and Germany
Revo AXiS, Ikon, Domino, Heritage and all Logitech Squeezebox products - radio only available to subscribers in US, UK and Germany
Roberts Stream 63i, 205, Colourstream, 83i - radio only available to subscribers in UK
M3 Muvid Products - radio only available to subscribers in Germany
Teufel Audio Raumfeld - radio only available to subscribers in UK and Germany
Selected Onkyo AV receivers - radio only available to subscribers in US, UK and Germany
Denon and Marantz selected AV receivers - radio only available to subscribers in UK and Germany

All devices will offer a free-trial period. We're constantly updating this list, and you can see a more detailed view of these devices and what they do by visiting our hardware page. For more information about why we only allow streaming on these devices in the listed countries, please click here.