Forum » Web Site Support

My library disappeared

    • [Raderad användare] sa...
    • Användare
    • 13 okt 2011, 12:52

    My library disappeared


    Nothing has been lost, we're re-sharding our database which has affected a quarter of our userbase. It may take up to 8 hours for your library information to re-appear on your profile.

    In the meantime, please ensure you are using a client which will cache your scrobbles, e.g. the client (

    Note: Spotify will cache your scrobbles, however quitting the app (Mac/PC client, or mobile) will delete the cache. Please make sure you keep the app open so you don't lose anything.

    This was completely an unexpected side effect of increasing the capacity of our scrobble database. Please be assured that no data has been lost!

    For more information, please read:

    Thank you for your patience with this issue.

    My library and charts has just gone from my profile. I have my friends and the shoutbox. The total playcount is working though...Is there anyone else who expecting this issue?

    Redigerad av Maddieman den 13 okt 2011, 13:54
  • I have just had my entire history deleted too - I wasn't even getting a play count at all until I did a listening history import through the program itself, but even then it isn't showing my charts.

    • ranza sa...
    • Användare
    • 13 okt 2011, 12:54
    So did mine :(

    • [Raderad användare] sa...
    • Användare
    • 13 okt 2011, 12:54

    • EvaBat sa...
    • Användare
    • 13 okt 2011, 12:55

    Mine too

    In all of a sudden, I have everything disappeared too. My charts and my loved tracks, and tracks today are not scrobbling anymore. Is this possible to be fixed?

    Wandering in the winter light
    The wicked and the sane
    Bear witness to salvation
    And life starts over again
    • [Raderad användare] sa...
    • Användare
    • 13 okt 2011, 12:56
    my history is gone toooo :O

  • There's a lot of people including myself having this issue right now. Hopefully it'll be fixed soon and it's just a glitch.

    • lopuk sa...
    • Användare
    • 13 okt 2011, 12:56

    Same here

    Talk about a fright, glad I'm not the only one.

  • All my plays are gone... :L

  • me too!

    everyday i played and browse my page and all of the sudden it disappear this day.
    altough i'm scrobbling right now through winamp, it still doesn't show on my profile.
    but when i "love" song, it went okay.

    • BohEmiA sa...
    • Användare
    • 13 okt 2011, 12:57
    Same problem her! Like I haven't listened to anything lately.. haha..

    • mexian sa...
    • Användare
    • 13 okt 2011, 12:58
    mine too :(((( what's going on?

  • Same here

    • ngf_ sa...
    • Användare
    • 13 okt 2011, 12:58
    Same here, nearly had a fit when I saw everything deleted. I hope all history can be retrieved...

    • zorzynek sa...
    • Användare
    • 13 okt 2011, 12:59
    I have no library and old weekly charts. What's next?

    Redigerad av zorzynek den 13 okt 2011, 12:59
  • me too........ damn:(

  • yup... me too

  • yup... me too

  • same here

    does anyone know what's wrong?

    • kwan917 sa...
    • Användare
    • 13 okt 2011, 13:00
    same :(

    • Knadsen sa...
    • Användare
    • 13 okt 2011, 13:00
    Happened to me as well, I really hope it'll get fixed soon.

    • corneld sa...
    • Abonnent
    • 13 okt 2011, 13:01
    Yap, me too, I have the exact same problem.

    Also ... the loved songs is now set to 0 (zero) !!!

    Of course, I'm sure it's only some other glitch, and not a definitive problem (otherwise the TOTAL count of played songs would have been erased too ... ). Probably another server stopped working on something ?

    I say we should wait until it's solved (provided someone from the staff knows about the problem ... )

    P.S. From what I checked, all my friends do NOT have this problem (and this is really funny :-)) )

    We all know that light travels faster than sound. That's why certain people appear bright until you hear them speak [Albert Einstein]
  • dito

  • me too! :(

  • me too

    People say I live in another world - that's OK. People know me there.
Anonyma användare kan inte skriva inlägg. Vänligen logga in eller skapa ett konto för att göra inlägg i forumen.