Support

Unfortunately we cannot provide email support for any issues other than account/password and subscription problems or abuse reports at this time. Select a category below to send us an account, subscription or abuse support request, or to read more about how to get help with any other support issues you may have. Please note we can only offer support in English and cannot respond to questions in other languages.

Send us a Support Email

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By sending us a message using this email form your message will enter our support queue where it will be answered by a member of our support team as soon as possible. Please bear in mind, our working hours are 10:00am to 07:00pm, Monday to Friday. (We’re based in London, UK)

Your support message will be given a unique ticket number and you will receive an automated confirmation email when it has entered our support queue. When responding, please reply to your ticket leaving the subject of the email unchanged.