Support
Unfortunately we cannot provide email support for any issues other than account/password and subscription problems or abuse reports at this time. Select a category below to send us an account, subscription or abuse support request, or to read more about how to get help with any other support issues you may have. Please note we can only offer support in English and cannot respond to questions in other languages.
Send us a Support Email
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If you're having trouble logging in because you can't remember your password, try using our Password Reset helper. If this isn't working for you, send us an email below and we'll do our best to help you retrieving your password. Please remember to tell us your username, your account's email address and your date of birth for verification, to help prevent a fraudulent reset password request.
Should you have forgotten your username, please tell us the email address you've entered in your profile settings and we can help looking your name up.
If you'd like to ask us if we can change your username or transfer your stats from one account to the other - sorry, but we really can't do this; even if you ask us very nicely, unfortunately we won't be able to help you.
Also, we can't remove your account for you - if you wish to delete your account, you'll need to do this yourself. Read more.
Related FAQs
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If you just made a payment but your account doesn't reflect your subscriber status, don't worry yet - there may be a slight delay in upgrading your account, but if it's been 24 hours and you still aren't marked as a subscriber yet, please use the form below to contact us and we will look into it for you.
Please include in your message to us:
- Your Last.fm username
- When the payment was made
- The number of months you paid for
- A copy of your transaction receipt (copy and paste the details into the email form)
Please note Last.fm does not accept payment by eCheck.
If you have a recurring monthly subscription you wish to end, you'll need to cancel your payment with PayPal. Please see this FAQ for more help with this.
Related FAQs
- I just subscribed, but it doesn't seem to have worked. What should I do?
- I'm a subscriber now, but the radio still tells me I need to subscribe to listen to my playlist/loved tracks/personal tag station?
- What do I get for buying a subscription?
- Will buying a subscription allow me to listen to any track I want?
- How can I cancel my monthly subscription?
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If you encounter a user or other content that you believe to be in violation of our Terms of Use and/or Community Guidelines, you can let us know via the email form below.
If you're having trouble with a particular user bothering you with messages, you may want to add them to your Ignore List or change your other privacy settings here.
Related FAQs
By sending us a message using this email form your message will enter our support queue where it will be answered by a member of our support team as soon as possible. Please bear in mind, our working hours are 10:00am to 07:00pm, Monday to Friday. (We’re based in London, UK)
Your support message will be given a unique ticket number and you will receive an automated confirmation email when it has entered our support queue. When responding, please reply to your ticket leaving the subject of the email unchanged.
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Unfortunately we cannot provide any email support for user profile issues at this time.
Please have a look at our FAQ for help on any questions you may have about your recent tracks, charts or other profile features. If you can't find what you're looking for, visit our Website Support forum where you can discuss your issues with other Last.fm users.
Related FAQs
- What is my Library, and how do I add things to it?
- How can I remove something from my Library?
- Can I delete a recently scrobbled track, or an artist or track from my charts?
- The times of my scrobbles in my Recently Listened Tracks are wrong, how can they be corrected?
- Can I import all my previous plays from my media player when creating a new Last.fm profile?
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Unfortunately we cannot provide any email support for questions about the Last.fm Radio features at this time.
Please have a look at our FAQ for help on any questions you may have about how the Last.fm Radio works. If you can't find what you're looking for or have other problems, visit our support forums where you can discuss your questions with other Last.fm users.
Related FAQs
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Unfortunately we cannot provide any email support for issues with the Last.fm website at this time.
Please have a look at our FAQ for help on any questions you may have about how the Last.fm website works. If you can't find what you're looking for or have other problems, visit our Website Support forum where you can discuss your questions with other Last.fm users.
Related FAQs
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Unfortunately we cannot provide any email support for questions about or issues with the Last.fm scrobbler at this time.
Please have a look at our FAQ for help on any questions you may have about how the Last.fm scrobbler works. If you can't find what you're looking for or have other problems, visit our Scrobbler Support forum where you can discuss your questions with other Last.fm users.
Related FAQs
- What are the technical requirements for using the software?
- Which media players does the software support?
- What can I do if my Last.fm scrobbler has stopped scrobbling my music?
- The scrobbler asks me for my proxy settings, but I’m not behind a proxy? (Or don’t even know what this is?)
- What can I do if the scrobbler tells me that my time or time zone is wrong and that I can’t scrobble because of this?
Related Forum Threads
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Unfortunately we cannot provide any email support for group issues at this time.
Please have a look at our FAQ for help on any questions you may have about groups on Last.fm. If you can't find what you're looking for or have other problems, visit our Website Support forum where you can discuss your questions with other Last.fm users.
Related FAQs
- What do I do if the leader of a group I’m a member of isn’t around anymore?
- What can I do if I don’t want to be leader of one of my groups anymore?
- Can I delete a group?
Related Forum Threads
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Unfortunately we cannot provide any email support at this time. Please have a look at our FAQ for help on any questions you may have about Last.fm. If you can't find what you're looking for or have other problems, please visit our support forums where you can discuss your questions with other Last.fm users.
