Frequently Asked Questions

User Account Management

I’m trying to register a new user account, but I’m just not receiving that verification email. What can I do?
To register a new user account, you will have to verify your email address before you can use the account. If you do not receive the verification email, make sure you check your junk folder for emails from, too.

If you do not receive the email because you have provided an incorrect email address or would like to change the address for another reason, click the “Send another mail” link in the yellow bar you’re seeing at the top of all pages, enter a different email address and click the “Send me another” button.

If you have already closed this yellow bar but still want to change the verification email address for the account you wish to register, you will need to wait four days for the username to expire, then you can register again with the different email address.
What happens if I’ve forgotten my username or password?
Forgotten password
If you specified an email address during signup, please head over to the Password Reset form and fill in your username and email address. We will email you a password reset link for your user account.

If you don’t have any email address associated with your account or can’t remember it, you can go to our Support Section and send us an email. Please remember to tell us your username, and for verification your date of birth and any email address you might have used when creating your account, to help prevent a fraudulent password reset request.

Forgotten username
If you can’t remember your username but know what email address is associated with your user account, go to the Username Lookup form and fill in your email address. We will email you your username to your address. If you don’t receive any email from us, send us a support request with the email address for which you would like us to look up the matching user account.

If you don’t have an email address saved in your user account settings, we can’t look up your username for you.

Forgotten username AND password
If you have forgotten both your username and password but remember the email address you signed up with, you will first need to retrieve your username as described under “Forgotten username” using that email address, and then request a password reset as described under “Forgotten password” using the username we sent you and your email address.

Artist and label accounts
If you are a label or artist and attempting to log into your Music Manager, you must first log into the main website using your user account login details before you can open your Music Manager and access your artist or label account.

If you have forgotten your user account login details, please see the steps above for what you can do to retrieve them. If this doesn’t help you, please get in touch with us stating the details asked for above as well as the name of your artist or label account.
Can I change my username, or merge different accounts?
Sorry, but it is not possible for us to change your username.

Similarly, you cannot create a new account and choose to have your stats moved from one account to another.
How do I control who can send me messages on the site?
You can choose to allow everyone, only your friends or only your friends and neighbours to send you messages on by changing your "Receiving messages" settings on the "Privacy Controls" page.

If you wish to not receive messages from any particular users, you can add their usernames to your "Ignore List" on the same page.
Can I block any particular users from sending me messages?
Yes, if you wish to not receive messages from any particular users, you can add them to your ignore list. To block a user, go to your "Privacy Controls" page, and from there enter their username in the field under "Ignore List" and click the "Add to list" button. The user will then appear in your ignore list.

To remove a user from your ignore list, click the "[x]" link next to their username in the list.
I want to delete my account, how do I do that?
Should you wish to permanently delete your account, you can do this on the "Data" tab in your settings.

From here, make sure you enter your password correctly, and confirm that you want to delete your account.
How do I stop people finding me using the friend finder?
You can choose to opt out of friend finder in your privacy settings. If you do this, your profile will never appear in friend finder listings when your friends and contacts use it.
Why have I received an email from I don't remember signing up? will only have your email address if you have signed up for a user account either on the website, or other device (Xbox, mobile application, consumer electronics device). If you don't want to receive emails from us, please check your notification settings to disable email notifications.