Frequently Asked Questions

Subscriptions

What do I get for buying a subscription?
Our subscription benefits are explained on the Subscribe page.
Which types of subscription are available?
We currently offer recurring monthly payments as well as one-off payments for one month.

You can choose either of the two subscription types on the Subscribe page, before you purchase your subscription – select “recurring subscription” if you wish to buy a recurring subscription which will renew itself automatically on a month to month basis, or “one-off subscription” should you wish to pay just once for one month.

Both subscription types are for the same subscription package, read more about its benefits here.
What payment methods are available?
Subscriptions can be purchased online via PayPal, which is a secure and highly respected payment processor. In some territories, you can purchase a ‘one-off’ subscription with a credit card, even if you don’t have a PayPal account.

To purchase a subscription, please go to the Subscribe page and follow the steps from there.

Other payment methods are not available at this time.
Can I pay for a subscription with my credit card if I don’t have a PayPal account?
Yes, you can purchase a one-off payment subscription with your credit card through PayPal, even if you don’t have a PayPal account, provided that this service is available in your country. This option isn’t available for recurring monthly subscriptions.

To do this, fill out the form for a one-off payment on the Subscription page and click “Buy Now”. This will take you to PayPal; on the first page you get to, look for “Don’t have a PayPal account? – Use your credit card or bank account (where available)” (check which PayPal services are available in your country here) and click “Continue”, then follow the payment procedure provided by PayPal.
I just subscribed, but it doesn't seem to have worked. What should I do?
It's advised that you wait 24 hours before you get worried, as it might take a while for your payment to be processed.

If you are still not marked as a subscriber after 24 hours, please head over to the Support Section to send us a message, along with a copy of your receipt, stating clearly your username and confirming the number of months you paid for.
Can I top up my current subscription without having to wait for it to expire first?
Yes, you can top up your current subscription, if it’s a one-off payment or a cancelled recurring subscription, with another one-off payment any time you want to.

By doing this you will add more days to your subscription; for example, if you currently have a subscription for one month, you can purchase another one-off subscription for one month and this extra month will be added to your current one, which means you would have two months worth of subscription.

You can’t add a recurring subscription to an active one-off payment subscription, and you can’t have a one-off payment subscription in addition to an active recurring subscription.
Can I purchase a subscription for another user?
Yes, go to the Subscription gift page. Enter your friend’s username, and click the “Subscribe a Friend” button.

If the subscription has been processed successfully, you will be notified and your friend will also receive a notification about your subscription gift.

You can currently purchase a one-off payment subscription for a friend for one month. It’s not possible to set up a recurring monthly subscription for a friend.
How can I cancel my monthly recurring subscription?
You can cancel your monthly subscription prior to the next billing date, which will stop the monthly recurring charges from that date onwards.

To do so, simply go to your Subscription settings page and click the “End subscription” button to go to your subscription details page on PayPal.

Alternatively, log into your PayPal account and go to the "Profile" sub-tab of the "My Account" tab. Choose "My Money" from the dropdown menu. In the "My pre-approved payments" section, click "Update". Choose your active Last.fm subscription, and click "Last.Fm Ltd.". You will be taken to the Subscription Details page from where you can cancel your subscription. (See PayPal's Help Centre for more help, too.)

It is not possible to cancel one-off payments.
Where can I check how much longer I have left as a subscriber?
To see how many days of subscription you have left, please check the "Subscription" tab in your settings; you will find this information towards the bottom of the page.
Will buying a subscription allow me to listen to any track I want?
No, our current basic subscription doesn’t allow for any on-demand listening; a basic subscription will give you the benefits described here, but it won’t allow you to play any tracks you want in full length that you can’t listen to as a non-subscriber either.
I’m a subscriber, so why am I seeing ads in videos?
If you subscribe, we won’t show you our own Last.fm ads, but we won’t be able to remove ads that come from our video partners. So if you watch videos on Last.fm, including the ones featured in the Music Player, you will still see some ads there.

This is because our video partners run their own adverts to cover their costs, to which a Last.fm subscription doesn’t contribute.
Why can't I listen to radio on my app?
As of 28 April 2014, Last.fm radio is no longer available on any apps or devices. See our full announcement for more information.