Last.fm on Xbox LIVE » Discussions

Can't Login

 

  • My solution; if it helps anyone

    1. I went into the xbox hard drive and removed the app.

    2. I removed the "Last.fm for Xbox LIVE" connected applications from the last.fm website found here: http://www.last.fm/settings/applications

    3. Then I reinstalled the app on xbox and it works like a champ.

    Didn't need to perform maintenance on xbox hard drive either.

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    • Billo47 said...
    • User
    • 6 Feb 2012, 23:35

    Didn't work for me

    This fix didn't work for me. I have cleared the cache, uninstalled then reinstalled the app, tried both upper and lower case letters, and no luck. This is very frustrating.

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    • Billo47 said...
    • User
    • 6 Feb 2012, 23:39

    Support team?

    BTW, your suggestion to try the support team page is worthless. It says there "Unfortunately we cannot offer e-mail support at this time, blah blah blah..." Can't you guys just get Pandora?

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  • We had a look at this and we can't find a problem on our side. Please make sure you enter both your username AND password in the correct case/capitilisation.

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    • BriNCz said...
    • User
    • 10 Feb 2012, 06:09

    Login Issue

    So, I've tried every solution on this thread yet my xbox still won't let me log-in to my L.FM account. One thing I have noticed though - when I go to the Applications page in my account settings it doesn't show any Apps connected to it at all. That's most likely because I was unable to log-in. Any changes I make to it don't seem to help at all.

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  • BriNCz , Billo47, and anyone else affected by this issue: please write to us directly via the support form.

    http://www.last.fm/help/support

    Choose: "I'm having having a problem with my account (lost passwords etc)".

    Please pm me if you can't get through.

    We've had success restoring individual accounts, but there's currently no global fix as we can't reproduce the problem in the office. We are still investigating.

    Are you using the new Last.fm Desktop App yet?
    http://www.last.fm/group/Audioscrobbler+Beta
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  • Last.FM Login

    So after trying all the mentioned methods of logging in I decided to go through any and all possible passwords I could have possible made for my account. I found that the first password I created my account with, not the one I changed it to so I could log back in on my Xbox, was the one I needed to log into not only my Xbox but also my iPhone. You Kats at Last.FM might want to look into what that issue is because it seems to be a big one for those who like using this app on the go or on their consoles. After you do you should also look into hiring me for more bug testing your apps or for helping you improve Last.FM in many big ways because I'm tired of living in the US and would love to relocate in the UK. I have many friends out there who I would love to kick it with and know how to party. :)

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  • Just to confirm:

    You're logged into the website with your new password, but logged into Last.fm on Xbox Live and iphone with your old password? Is that right?

    Can you please log out of the website and test if your old password still works?

    Are you using the new Last.fm Desktop App yet?
    http://www.last.fm/group/Audioscrobbler+Beta
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  • Small update: we're now able to reproduce the problem and a fix is being worked on.

    For some reason your old password is being cached on external devices and apps. So when you reset your password, the new password will work fine on the website, but not on the xbox. Resetting your password a second or third time sometimes fixes this, and failing that, your old password should work if you remember it. Otherwise, please write to us (http://www.last.fm/help/support ) and we'll do what we can.

    Thanks for your patience with this.


    BoogalooJuice: http://www.last.fm/about/jobs :)

    Are you using the new Last.fm Desktop App yet?
    http://www.last.fm/group/Audioscrobbler+Beta
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  • a little more complicated...

    My username is all lowercase & only standard US alphabetical characters. Before checking for any forum, I changed my password three times in case it was a syntax/requirement error in meeting requirements for two different systems (i.e. password works on computer because meets requirements but somehow does not meet some inherent/embedded requirement for the app on my 360).

    This is the absolute latest version of last.fm unless it's not updating on Xbox's end - when I logged in, my system required me to entirely re-download last.fm. Prior to this recent update of Xbox's menu interface & configuration, I had no issues. I suspect this is where you'll ultimately find your bug, somewhere in the interaction between the new interface & the app's coding.

    At any rate, I am morally opposed to Zune & since Xbox is the one Microsoft product I willing own, there's no integrating my iTunes. I love last.fm... :/ Waiting eagerly for a fix because none of the above solutions have worked for me thus far. I'll keep trying, though, I'm determined.

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  • We've uncached your profile, which should fix this. Can you try logging in again with your new password?

    Please make sure you login to the app using your Last.fm username and most recent password.

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  • Fix?

    So I have had the same problem as everyone else. tried all fixes mentioned. ended up having to delete my old account and starting fresh. but when i tried to create a new user, it said the username was invalid. so i put an underscore in the middle. try it. im listening right now because i did it

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  • You can't create a new user account using the same username within 24 hours of deletion. It worked because it's a completely new account. :)

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    • sinbot said...
    • User
    • 25 Feb 2012, 05:50

    ...

    That's batty about it caching my old login. I haven't used Last.FM in a couple of years because of login issues.

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  • I have cleared my cache, reset my password and cannot log in.

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  • I am unable to log into my last.fm on my xbox too
    I tried most of these fixes on here and they didn't work. The only one i didnt try was using an old password because i dont remember it

    Any suggestions?

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  • Jackelburg said:
    I am unable to log into my last.fm on my xbox too
    I tried most of these fixes on here and they didn't work. The only one i didnt try was using an old password because i dont remember it

    Any suggestions?     I've uncached your profile, so try again with your new password. If this doesn't work, try resetting your password again.

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