Error 102: We couldn't reach Last.Fm

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- Fullmettall said...
- Subscriber
- 1 Dec 2011, 07:07
Error 102: We couldn't reach Last.Fm

1ST!

Thanks LastFM.Is a great APP!

So,
It's not working when i want to see my : 'most played albums in the 3 months' code 102

:(

Thanks.

[quote][b][user]Fullmettall[/user][/b] said: 1ST! Thanks LastFM.Is a great APP! So, It's not working when i want to see my : 'most played albums in the 3 months' code 102 :( Thanks.[/quote]

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- Maddieman said...
- Staff
- 1 Dec 2011, 10:51
Hi, thanks for your feedback.

That code usually means there's either a problem with your internet connection, but it could also be caused by our services being down. As far as I know, everything is running fine on our side, so can you please double check your network connection, firewall settings, etc; restart Spotify and try again. Thanks.

Are you using the new Last.fm Desktop App yet?
http://www.last.fm/group/Audioscrobbler+Beta

[quote][b][user]Maddieman[/user][/b] said: Hi, thanks for your feedback. That code usually means there's either a problem with your internet connection, but it could also be caused by our services being down. As far as I know, everything is running fine on our side, so can you please double check your network connection, firewall settings, etc; restart Spotify and try again. Thanks.[/quote]

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- andrew_j_w said...
- User
- 1 Dec 2011, 12:53
Are you connecting through a proxy? I am, and I get the same message with every app. I think that Spotify apps don't work with a proxy. Unfortunately this is a Spotify client issue, not Last.fm.

Andrew

See how your Last.fm charts change over time.

Do you want to know your RJ number? Find it out here.

[quote][b][user]andrew_j_w[/user][/b] said: Are you connecting through a proxy? I am, and I get the same message with every app. I think that Spotify apps don't work with a proxy. Unfortunately this is a Spotify client issue, not Last.fm. Andrew [/quote]

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- tramp66 said...
- Subscriber
- 1 Dec 2011, 13:59
Seems how @andrew_j_w described. With a proxy no app work.

[quote][b][user]tramp66[/user][/b] said: Seems how @andrew_j_w described. With a proxy no app work. [/quote]

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- NoiseXTerror said...
- User
- 1 Dec 2011, 14:02
Same from me...

But we don't have a proxy server here, just VERY tight firewalls. Is this transport over HTTP/S ?

[quote][b][user]NoiseXTerror[/user][/b] said: But we don't have a proxy server here, just VERY tight firewalls. Is this transport over HTTP/S ?[/quote]

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- stevejwales said...
- User
- 1 Dec 2011, 14:58
Error 102

I get error 102 only for albums played in the last 3 months - everything else works fine. That's with no proxy, and I get the same result if I turn off the firewall.

Otherwise I love the app, if only because it has found my Last.fm loved tracks that I didn't know were on there because Spotify apparently can't spell: I just played Billy Joel's "Root Beer Bag" *rolls eyes* (So thank you for Last.fm's autocorrect feature which lets me scrobble that as Root Beer Rag!)

[quote][b][user]stevejwales[/user][/b] said: I get error 102 only for albums played in the last 3 months - everything else works fine. That's with no proxy, and I get the same result if I turn off the firewall. Otherwise I love the app, if only because it has found my Last.fm loved tracks that I didn't know were on there because Spotify apparently can't spell: I just played Billy Joel's "Root Beer Bag" *rolls eyes* (So thank you for Last.fm's autocorrect feature which lets me scrobble that as [track artist=Billy Joel]Root Beer Rag[/track]!)[/quote]

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- megabrille said...
- User
- 1 Dec 2011, 16:56
I get 102 for everything, can't even login or scrobble..

No proxy activated (in browser or spotify).. no restrictive firewalls.. any ideas what it could be?

[quote][b][user]megabrille[/user][/b] said: I get 102 for everything, can't even login or scrobble.. No proxy activated (in browser or spotify).. no restrictive firewalls.. any ideas what it could be?[/quote]

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- Fullmettall said...
- Subscriber
- 1 Dec 2011, 21:36
@Maddieman Hi Developer Maddieman

Works fine to me now,thanks,I just don't see the cover art,but,its great!
Thanks!!

[quote][b][user]Fullmettall[/user][/b] said: @Maddieman Hi Developer Maddieman [URL=http://imageshack.us/photo/my-images/845/18326458.png/][IMG]http://img845.imageshack.us/img845/9323/18326458.png[/IMG][/URL] Works fine to me now,thanks,I just don't see the cover art,but,its great! Thanks!![/quote]

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- Maddieman said...
- Staff
- 2 Dec 2011, 11:31
Fullmettall I'm glad to hear you got it working.

For those that are still having problems with this, our developers are investigating the issue, but in the meantime it would help if you could tell us what country you're in, and what language your Spotify client is using (you can see that in Spotify preferences).

General information such as operating system type/version, and a basic overview of your network setup would be helpful too. For example: are you behind a proxy? Are you using wireless or wired connection? Do you use any firewall software? Are you using a work or home network? Is there any other information you think might help?

Are you using the new Last.fm Desktop App yet?
http://www.last.fm/group/Audioscrobbler+Beta

[quote][b][user]Maddieman[/user][/b] said: Fullmettall I'm glad to hear you got it working. For those that are still having problems with this, our developers are investigating the issue, but in the meantime it would help if you could tell us what country you're in, and what language your Spotify client is using (you can see that in Spotify preferences). General information such as operating system type/version, and a basic overview of your network setup would be helpful too. For example: are you behind a proxy? Are you using wireless or wired connection? Do you use any firewall software? Are you using a work or home network? Is there any other information you think might help?[/quote]

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- NoiseXTerror said...
- User
- 2 Dec 2011, 12:17
OK... clicking on Last.FM app link gives me the T&C's tickbox form, then error 102

1) are you behind a proxy? NO
2) Are you using wireless or wired connection? Wired
3) Do you use any firewall software? YES
4) Are you using a work or home network? Work
5) Is there any other information you think might help? As I mentioned above, pretty much the only traffic allowed through work's firewall is HTTP/HTTPS. I've not tried this from my home yet, hopefully it works there. Also, I added the Guardian app and this just shows the busy icon - not sure if it's the same problem.

[quote][b][user]NoiseXTerror[/user][/b] said: OK... clicking on Last.FM app link gives me the T&C's tickbox form, then error 102 1) are you behind a proxy? NO 2) Are you using wireless or wired connection? Wired 3) Do you use any firewall software? YES 4) Are you using a work or home network? Work 5) Is there any other information you think might help? As I mentioned above, pretty much the only traffic allowed through work's firewall is HTTP/HTTPS. I've not tried this from my home yet, hopefully it works there. Also, I added the Guardian app and this just shows the busy icon - not sure if it's the same problem.[/quote]

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- Knapster01 said...
- Staff
- 2 Dec 2011, 12:38
@NoiseXTerror: It sounds like certain traffic is blocked by your company firewall. Have a word with your network administrator, and make sure the Spotify client has access to the internet via your firewall/security software.

[quote][b][user]Knapster01[/user][/b] said: @NoiseXTerror: It sounds like certain traffic is blocked by your company firewall. Have a word with your network administrator, and make sure the Spotify client has access to the internet via your firewall/security software.[/quote]

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- Alainn said...
- Subscriber
- 2 Dec 2011, 12:39
country: NL
language: english
operating system type/version: XP (SP3)
network setup: home, no proxy, 1 desktop (wired) and 1 netbook (wireless)
Both get a the same error
firewall software: standard windows firewall + PeerBlock (when disabled the problem remains)
Is there any other information you think might help? The Spotify client has had a lot of problems synchronizing playlists since the update.
Spotify Unlimited subscription.

The group to find the complete list of free music sites that scrobble to Last.fm

[quote][b][user]Alainn[/user][/b] said: country: NL language: english operating system type/version: XP (SP3) network setup: home, no proxy, 1 desktop (wired) and 1 netbook (wireless) Both get a the same error firewall software: standard windows firewall + PeerBlock (when disabled the problem remains) Is there any other information you think might help? The Spotify client has had a lot of problems synchronizing playlists since the update. Spotify Unlimited subscription.[/quote]

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- Knapster01 said...
- Staff
- 2 Dec 2011, 12:47
@Alainn: Can you try the suggestions here please?

[quote][b][user]Knapster01[/user][/b] said: @Alainn: Can you try the suggestions [url=http://www.spotify.com/uk/help/faq/error/error-101-126/]here[/url] please?[/quote]

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- Alainn said...
- Subscriber
- 2 Dec 2011, 13:29
Knapster01 said:
@Alainn: Can you try the suggestions here please?I tried it on the desktop one first and it didn't work (removed Spotify with Revo Uninstaller to remove any traces).

I did notice some differences between the desktop client and my netbook: playing music on the desktop no longer shuts off the music playing on my netbook and the client on my netbook has reverted to the 0.6-version 0_o

I'll update if I see a change when I try it on the netbook.

Update: I forgot to mention that since I'm Unlimited I have no option to play offline, so if Spotify would be blocked it shouldn't be able to play music like it does now.

Update 2: Both the desktop and the netbook client get an "unknown reply from server, one track in cache" flash by in the Preferences when scrobbling (they are being scrobbled however).

The group to find the complete list of free music sites that scrobble to Last.fm

[quote][b][user]Alainn[/user][/b] said: [quote][b][user]Knapster01[/user][/b] said: @Alainn: Can you try the suggestions [url=http://www.spotify.com/uk/help/faq/error/error-101-126/]here[/url] please?[/quote]I tried it on the desktop one first and it didn't work (removed Spotify with Revo Uninstaller to remove any traces). I did notice some differences between the desktop client and my netbook: playing music on the desktop no longer shuts off the music playing on my netbook and the client on my netbook has reverted to the 0.6-version 0_o I'll update if I see a change when I try it on the netbook. Update: I forgot to mention that since I'm Unlimited I have no option to play offline, so if Spotify would be blocked it shouldn't be able to play music like it does now. Update 2: Both the desktop and the netbook client get an "unknown reply from server, one track in cache" flash by in the Preferences when scrobbling (they are being scrobbled however).[/quote]

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- Snover said...
- User
- 2 Dec 2011, 19:08
General information such as operating system type/version: Mac OS X 10.6.8
Are you behind a proxy? no
Are you using wireless or wired connection? wireless
Do you use any firewall software? yes, Little Snitch
Are you using a work or home network? home
Is there any other information you think might help?

1. Disabling Firewall rules does not fix broken content.
2. last.fm thinks that my settings have changed every time it loads after Spotify is restarted, even though they have not.
3. Number of scrobbles: works
4. Recommended albums: works but seems to be based only on Spotify plays or something (in any case, they are pretty bad)
5. Albums played: error 102
6. Recent tracks: error 4
7. Loved tracks: works

[quote][b][user]Snover[/user][/b] said: General information such as operating system type/version: Mac OS X 10.6.8 Are you behind a proxy? no Are you using wireless or wired connection? wireless Do you use any firewall software? yes, Little Snitch Are you using a work or home network? home Is there any other information you think might help? 1. Disabling Firewall rules does not fix broken content. 2. last.fm thinks that my settings have changed every time it loads after Spotify is restarted, even though they have not. 3. Number of scrobbles: works 4. Recommended albums: works but seems to be based only on Spotify plays or something (in any case, they are pretty bad) 5. Albums played: error 102 6. Recent tracks: error 4 7. Loved tracks: works[/quote]

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- Draecas said...
- User
- 9 Dec 2011, 13:21
Can we get a list of ports and protocols being used for last.fm app integration, so I can look into getting our firewall opened?

[quote][b][user]Draecas[/user][/b] said: Can we get a list of ports and protocols being used for last.fm app integration, so I can look into getting our firewall opened?[/quote]

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- droptheearth said...
- User
- 9 Dec 2011, 19:13
I've got Spotify preferences to use my work's proxy and that works fine, but it doesn't appear that the apps are using the proxy, rather they're just trying to go through direct request, which is blocked at my work (hence the error)

There are some other parts of spotify main app that don't work for me either as a result of not using the proxy setting, like Facebook profile pictures. Annoying.

[quote][b][user]droptheearth[/user][/b] said: I've got Spotify preferences to use my work's proxy and that works fine, but it doesn't appear that the apps are using the proxy, rather they're just trying to go through direct request, which is blocked at my work (hence the error) There are some other parts of spotify main app that don't work for me either as a result of not using the proxy setting, like Facebook profile pictures. Annoying.[/quote]

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- NoiseXTerror said...
- User
- 15 Dec 2011, 11:48
Work Firewall

If you are seeing this error make sure you have given the Spotify client full access in any firewall or security software you are using. If you are at work, make sure that your network traffic is unrestricted.

I'm lucky Spotify works at all through our corporate firewall, there is NO WAY I am going to ask IT to start allowing unrestricted network traffic - this will just lead them to close the whole app down.

Why can't it use http and just be subtle and discreet, or am I missing something...?

[quote][b][user]NoiseXTerror[/user][/b] said: [quote]If you are seeing this error make sure you have given the Spotify client full access in any firewall or security software you are using. If you are at work, make sure that your network traffic is unrestricted.[/quote] I'm lucky Spotify works at all through our corporate firewall, there is NO WAY I am going to ask IT to start allowing unrestricted network traffic - this will just lead them to close the whole app down. Why can't it use [b]http [/b]and just be [i]subtle [/i]and [i]discreet[/i], or am I missing something...?[/quote]

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- NoiseXTerror said...
- User
- 16 Dec 2011, 10:23
...and lo and behold it now works. Pretty certain our firewalls not changed (takes three weeks for them to change anything) so last.fm must have improved this app. Thanks chaps!!

[quote][b][user]NoiseXTerror[/user][/b] said: ...and lo and behold it now works. Pretty certain our firewalls not changed (takes three weeks for them to change anything) so last.fm must have improved this app. Thanks chaps!![/quote]

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- droptheearth said...
- User
- 22 Dec 2011, 17:57
still not working for me

[quote][b][user]droptheearth[/user][/b] said: still not working for me[/quote]

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- [Deleted user] said...
- User
- 24 Dec 2011, 15:56
Not working

General information such as operating system type/version: Windows 7 Starter 32-bit / Windows Home Premium 64-bit
Are you behind a proxy? NO
Are you using wireless or wired connection? 3G (stick)
Do you use any firewall software? Windows Firewall
Are you using a work or home network? Home

Is there any other information you think might help?

Albums played in last 3 months doesn't work, error 102
Try again - no help
Internet connection fine
Spotify Premium

[quote][b][user][/user][/b] said: General information such as operating system type/version: Windows 7 Starter 32-bit / Windows Home Premium 64-bit Are you behind a proxy? NO Are you using wireless or wired connection? 3G (stick) Do you use any firewall software? Windows Firewall Are you using a work or home network? Home Is there any other information you think might help? Albums played in last 3 months doesn't work, error 102 Try again - no help Internet connection fine Spotify Premium[/quote]

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- shempmonkey said...
- User
- 30 Jan 2012, 02:44
My error 102 appears consistently each time I open the app w/in Spotify.

1) are you behind a proxy? No.
2) Are you using wireless or wired connection? Wired.
3) Do you use any firewall software? I use ZoneAlarm, BUT with all its alerts enabled and I have seen no interception notifications. Logs concur.
4) Are you using a work or home network? I have a network but am using everything on a single pc - albeit behind a router, with limited filters, none of which ought to be impacting Spotify's communications.
5) Is there any other information you think might help? Yes, nearly every app or script I have used in conjunction with Last.fm has run into authentication issues, often because my username has a space, as you see. Please feel free to offer me an alias username without the space, so that I can confirm this is the issue.

One other possible contributing factor - Since Spotify caches utilize so much disk storage, I have frequently run quite low on available/unfragmented space. Although as I said, this error has never NOT occurred, even after removal of cache files and a defrag.

[quote][b][user]shempmonkey[/user][/b] said: My error 102 appears consistently each time I open the app w/in Spotify. 1) are you behind a proxy? No. 2) Are you using wireless or wired connection? Wired. 3) Do you use any firewall software? I use ZoneAlarm, BUT with all its alerts enabled and I have seen no interception notifications. Logs concur. 4) Are you using a work or home network? I have a network but am using everything on a single pc - albeit behind a router, with limited filters, none of which ought to be impacting Spotify's communications. 5) Is there any other information you think might help? Yes, nearly every app or script I have used in conjunction with Last.fm has run into authentication issues, often because my username has a space, as you see. Please feel free to offer me an alias username without the space, so that I can confirm this is the issue. One other possible contributing factor - Since Spotify caches utilize so much disk storage, I have frequently run quite low on available/unfragmented space. Although as I said, this error has never NOT occurred, even after removal of cache files and a defrag.[/quote]

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- intuneontime said...
- Subscriber
- 9 Feb 2012, 10:57
1. HTTPS proxy @ work
2. Wired connection.
3. No firewall software but hard firewall
4. Work
5. Previously Spotify could autodetect my proxy settings fine, recently I had to alter this and input them manually (no idea if that's because something changed with the work network, a lot of people here use Spotify and nobody else complained about it no longer working though)

I should add that scrobbling works fine, I just get the 102 error when trying to browse anything in the lastfm app, also the recommended albums list is never updated and I can't remove any of the albums that are there.

[quote][b][user]intuneontime[/user][/b] said: 1. HTTPS proxy @ work 2. Wired connection. 3. No firewall software but hard firewall 4. Work 5. Previously Spotify could autodetect my proxy settings fine, recently I had to alter this and input them manually (no idea if that's because something changed with the work network, a lot of people here use Spotify and nobody else complained about it no longer working though) I should add that scrobbling works fine, I just get the 102 error when trying to browse anything in the lastfm app, also the recommended albums list is never updated and I can't remove any of the albums that are there.[/quote]

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- JupiterSSJ4 said...
- User
- 22 Feb 2012, 19:47
Recently played albums BLANK

Behind Firewall? NO
Connection: Wired
Software Firewall: NO
Windows 7 Professional 32-bit English
Spotify 0.8.1.76.g4773b858
Last.fm plugin v1.0.6
Spotify Language set to Auto-Detect but I am American English
Attached is screenshot (click for bigger)

[quote][b][user]JupiterSSJ4[/user][/b] said: Behind Firewall? NO Connection: Wired Software Firewall: NO Windows 7 Professional 32-bit English Spotify 0.8.1.76.g4773b858 Last.fm plugin v1.0.6 Spotify Language set to Auto-Detect but I am American English Attached is screenshot (click for bigger) [URL=http://i169.photobucket.com/albums/u233/jupiterssj4/lastfm.png][IMG]http://i169.photobucket.com/albums/u233/jupiterssj4/th_lastfm.png[/IMG][/URL][/quote]

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- shempmonkey said...
- User
- 22 Feb 2012, 21:38
Nice that others have experienced the problem; just checking in to see whether anyone's experienced any solutions.

[quote][b][user]shempmonkey[/user][/b] said: Nice that others have experienced the problem; just checking in to see whether anyone's experienced any solutions. [/quote]

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