[Solution Here] Cannot Connect to Server Error - No Scrobbling

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- NessaChan said...
- User
- 22 Sep 2007, 21:47
[Solution Here] Cannot Connect to Server Error - No Scrobbling

Since the update I've been getting "Cannot Connect to Server" errors.. I've upgraded, changed my password, reinstalled, etc. Never had this problem before.

Anybody else having this problem? =)

Thanks.

~so minty~

[quote][b][user]NessaChan[/user][/b] said: Since the update I've been getting "Cannot Connect to Server" errors.. I've upgraded, changed my password, reinstalled, etc. Never had this problem before. Anybody else having this problem? =) Thanks.[/quote]
Edited by mxcl on 3 Oct 2007, 11:15

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- lavished said...
- User
- 23 Sep 2007, 19:46
having same problem

Tried everything! I've deleted, reinstalled, etc, and still nothing. Sent a ticket, haven't gotten an answer yet though.

[quote][b][user]lavished[/user][/b] said: Tried everything! I've deleted, reinstalled, etc, and still nothing. Sent a ticket, haven't gotten an answer yet though.[/quote]

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- Mystique5022 said...
- User
- 24 Sep 2007, 22:58
Same problem.

[quote][b][user]Mystique5022[/user][/b] said: Same problem.[/quote]

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- Brianne333 said...
- User
- 25 Sep 2007, 00:37
Same here, it's been 3 days now and it's still not working. I've done the walkthrough, I've restarted my PC, I've restarted the client, and I've checked my preferences and options. :/

[quote][b][user]Brianne333[/user][/b] said: Same here, it's been 3 days now and it's still not working. I've done the walkthrough, I've restarted my PC, I've restarted the client, and I've checked my preferences and options. :/[/quote]

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- R3111981 said...
- User
- 25 Sep 2007, 02:20
Same problem. It's been at least 4 days, and I have done EVERYTHING. If someone has the answer, could you kindly forward it my way?

How the butterfly came to be:

"Dood, dat flooturby iz stealin all ur milks and booturs" :O
"VUT?!! ...Come back hur, u fookin'...u fookin'.....U FOOKIN' BOOTURFLY!!!!!" !_!
*hysterically laffs cause is on weed*

[quote][b][user]R3111981[/user][/b] said: Same problem. It's been at least 4 days, and I have done EVERYTHING. If someone has the answer, could you kindly forward it my way?[/quote]

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- Mjuzik_zg said...
- User
- 25 Sep 2007, 10:19
I have similar problem. 1st of all: my tracks couldn't be scrobbled because of this error:

''Last.fm was unable to connect to the plugin for your media player. Details: Could not start listening on socket. Socket error: 10013''

then I uninstalled it and installed last.fm again. And now I'm trying to log-in but it says:

''Couldn't connect to the internet to verify your user details. If you use a proxy to connect to the internet, please click the button bellow to enter your proxy details''

^I do not use proxy to connect so that's not it.

I use Windows Media Player 10 and everything worked since few hours ago. Now it just keeps showing that 10013 error and now I can't even log-in.

:( I'm gonna restart my PC now to see if that maybe helps.

[quote][b][user]Mjuzik_zg[/user][/b] said: I have similar problem. 1st of all: my tracks couldn't be scrobbled because of this error: ''Last.fm was unable to connect to the plugin for your media player. Details: Could not start listening on socket. Socket error: 10013'' then I uninstalled it and installed last.fm again. And now I'm trying to log-in but it says: ''Couldn't connect to the internet to verify your user details. If you use a proxy to connect to the internet, please click the button bellow to enter your proxy details'' ^I do not use proxy to connect so that's not it. I use Windows Media Player 10 and everything worked since few hours ago. Now it just keeps showing that 10013 error and now I can't even log-in. :( I'm gonna restart my PC now to see if that maybe helps.[/quote]

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- Mjuzik_zg said...
- User
- 25 Sep 2007, 10:34
I RESTARTED MY PC. Now I was able to log-in and I can scrobble. Everything works just fine now. LOL Thank you all for your help. Not. LMAO ;)

[quote][b][user]Mjuzik_zg[/user][/b] said: I RESTARTED MY PC. Now I was able to log-in and I can scrobble. Everything works just fine now. LOL Thank you all for your help. Not. LMAO ;)[/quote]

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- desordre said...
- User
- 25 Sep 2007, 13:31
I have the same problem as well. I've tried everything. :/ I've had this problem for a week now. The songs I listen to are scrobbled by the last.fm app, but for some reason they never appear on my profile. When I try to do Tools > Get Plugin it says "Last.fm couldn't connect to the Internet to download plugin information. Error: Info download failed: No server set to connect to".

I use the latest version of iTunes (7.4.2.4) on both my laptop and desktop computer. The last.fm app on my laptop does work.

[quote][b][user]desordre[/user][/b] said: I have the same problem as well. I've tried everything. :/ I've had this problem for a week now. The songs I listen to are scrobbled by the last.fm app, but for some reason they never appear on my profile. When I try to do Tools > Get Plugin it says "Last.fm couldn't connect to the Internet to download plugin information. Error: Info download failed: No server set to connect to". I use the latest version of iTunes (7.4.2.4) on both my laptop and desktop computer. The last.fm app on my laptop does work. [/quote]

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- NessaChan said...
- User
- 28 Sep 2007, 22:17
Seems like lots of people are having the same problem, but nobody has a decent fix for it, unfortunately. There's at least 5 other threads discussing this issue. I'm using Winamp. It just suddenly stopped working. I have no clue what the problem could be.

~so minty~

[quote][b][user]NessaChan[/user][/b] said: Seems like lots of people are having the same problem, but nobody has a decent fix for it, unfortunately. There's at least 5 other threads discussing this issue. I'm using Winamp. It just suddenly stopped working. I have no clue what the problem could be.[/quote]

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- prom said...
- Subscriber
- 2 Oct 2007, 04:03
I'm having the same problem... I'm using winamp.

http://www.fuckroyalbank.com

[quote][b][user]prom[/user][/b] said: I'm having the same problem... I'm using winamp. [/quote]

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- m4verick13 said...
- User
- 2 Oct 2007, 07:13
Mjuzik_zg said:
I have similar problem. 1st of all: my tracks couldn't be scrobbled because of this error:

''Last.fm was unable to connect to the plugin for your media player. Details: Could not start listening on socket. Socket error: 10013''

then I uninstalled it and installed last.fm again. And now I'm trying to log-in but it says:

''Couldn't connect to the internet to verify your user details. If you use a proxy to connect to the internet, please click the button bellow to enter your proxy details''

^I do not use proxy to connect so that's not it.

I use Windows Media Player 10 and everything worked since few hours ago. Now it just keeps showing that 10013 error and now I can't even log-in.

:( I'm gonna restart my PC now to see if that maybe helps.

I have almost the same problem. It says:

''Last.fm was unable to connect to the plugin for your media player. Details: Could not start listening on socket. Socket error: 10022''

I've restart my PC also re-installed it but nothing happened and I'm not using proxy either.

P.S I'm using iTunes

[quote][b][user]m4verick13[/user][/b] said: [quote][b][user]Mjuzik_zg[/user][/b] said: I have similar problem. 1st of all: my tracks couldn't be scrobbled because of this error: ''Last.fm was unable to connect to the plugin for your media player. Details: Could not start listening on socket. Socket error: 10013'' then I uninstalled it and installed last.fm again. And now I'm trying to log-in but it says: ''Couldn't connect to the internet to verify your user details. If you use a proxy to connect to the internet, please click the button bellow to enter your proxy details'' ^I do not use proxy to connect so that's not it. I use Windows Media Player 10 and everything worked since few hours ago. Now it just keeps showing that 10013 error and now I can't even log-in. :( I'm gonna restart my PC now to see if that maybe helps.[/quote] I have almost the same problem. It says: ''Last.fm was unable to connect to the plugin for your media player. Details: Could not start listening on socket. Socket error: 10022'' I've restart my PC also re-installed it but nothing happened and I'm not using proxy either. P.S I'm using iTunes[/quote]

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- prom said...
- Subscriber
- 2 Oct 2007, 10:46
When I try to check for updates within the last.fm client (with the firewall off even) I get this message in an error box:

First line : Last.fm couldn't connect to the Internet to check for updates.

Second line: Error: Info download failed: No server set to connect to

Help me!

http://www.fuckroyalbank.com

[quote][b][user]prom[/user][/b] said: When I try to check for updates within the last.fm client (with the firewall off even) I get this message in an error box: First line : Last.fm couldn't connect to the Internet to check for updates. Second line: Error: Info download failed: No server set to connect to Help me![/quote]

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- prom said...
- Subscriber
- 2 Oct 2007, 10:52
pls

http://www.fuckroyalbank.com

[quote][b][user]prom[/user][/b] said: pls[/quote]

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- Jonty said...
- Staff
- 2 Oct 2007, 12:43
Ok, we really, really can't reproduce this.

I don't suppose any of you know how to use a packet sniffer do you? We need to determine if this is a server side or client side problem.

--Jonty

[quote][b][user]Jonty[/user][/b] said: Ok, we really, really can't reproduce this. I don't suppose any of you know how to use a packet sniffer do you? We need to determine if this is a server side or client side problem. --Jonty[/quote]

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- kmg90 said...
- User
- 2 Oct 2007, 14:42
also having connecting problems

getting

"Servers are too overloaded at the moment"

[quote][b][user]kmg90[/user][/b] said: also having connecting problems getting "Servers are too overloaded at the moment"[/quote]

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- Jonty said...
- Staff
- 2 Oct 2007, 14:43
Hello all,

Thanks to prom we traced this down to the wrong password hash being sent from the client - please go to the options dialog in the client and RE-ENTER your username and password, then save.

If that works, post here saying so.

Also, I'd like to know if you used the Last.fm fingerprinter recently. We suspect that it may be a bug in that corrupting the hashes.

Thanks,
--jonty

[quote][b][user]Jonty[/user][/b] said: Hello all, Thanks to [user]prom[/user] we traced this down to the wrong password hash being sent from the client - please go to the options dialog in the client and RE-ENTER your username and password, then save. If that works, post here saying so. Also, I'd like to know if you used the Last.fm fingerprinter recently. We suspect that it may be a bug in that corrupting the hashes. Thanks, --jonty[/quote]

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- prom said...
- Subscriber
- 2 Oct 2007, 14:49
omg, I don't deserve any credit for this.... jontys the man. I hope it works out for everyone.

http://www.fuckroyalbank.com

[quote][b][user]prom[/user][/b] said: omg, I don't deserve any credit for this.... [url=http://www.last.fm/jonty]jonty[/url]s the man. I hope it works out for everyone.[/quote]

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- kperfetto said...
- User
- 2 Oct 2007, 14:52
Jonty said:
Hello all,

Thanks to prom we traced this down to the wrong password hash being sent from the client - please go to the options dialog in the client and RE-ENTER your username and password, then save.

If that works, post here saying so.

Also, I'd like to know if you used the Last.fm fingerprinter recently. We suspect that it may be a bug in that corrupting the hashes.

Thanks,
--jonty

I tried that, and I can't connect.

Will beta test for food.

[quote][b][user]kperfetto[/user][/b] said: [quote][b][user]Jonty[/user][/b] said: Hello all, Thanks to [user]prom[/user] we traced this down to the wrong password hash being sent from the client - please go to the options dialog in the client and RE-ENTER your username and password, then save. If that works, post here saying so. Also, I'd like to know if you used the Last.fm fingerprinter recently. We suspect that it may be a bug in that corrupting the hashes. Thanks, --jonty[/quote] I tried that, and I can't connect.[/quote]

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- Jonty said...
- Staff
- 2 Oct 2007, 14:58
kperfetto said:
Jonty said:
Hello all,

Thanks to prom we traced this down to the wrong password hash being sent from the client - please go to the options dialog in the client and RE-ENTER your username and password, then save.

If that works, post here saying so.

Also, I'd like to know if you used the Last.fm fingerprinter recently. We suspect that it may be a bug in that corrupting the hashes.

Thanks,
--jonty

I tried that, and I can't connect.

Ok, next step (and the one that worked for prom), is to change your password on the site, AND in the client (to the same thing, obviously).

--jonty

[quote][b][user]Jonty[/user][/b] said: [quote][b][user]kperfetto[/user][/b] said: [quote][b][user]Jonty[/user][/b] said: Hello all, Thanks to [user]prom[/user] we traced this down to the wrong password hash being sent from the client - please go to the options dialog in the client and RE-ENTER your username and password, then save. If that works, post here saying so. Also, I'd like to know if you used the Last.fm fingerprinter recently. We suspect that it may be a bug in that corrupting the hashes. Thanks, --jonty[/quote] I tried that, and I can't connect.[/quote] Ok, next step (and the one that worked for prom), is to change your password on the site, AND in the client (to the same thing, obviously). --jonty[/quote]

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- Babs_05 said...
- Subscriber
- 2 Oct 2007, 15:04
phew, I thought it was my PC.

I'm not using fingerprinting, but I've been experiencing problems lately too - all of the above.

NNME Jan NNME Archives My Gang Albums 10 Chiller Cabinet Arctic Circle

irepli - mobile internet search Central Point: where artists and listeners meet
Reco Of The Week Animal Collective - My Girls

❉ Merry Christmas and Happy New Year! ❉

[quote][b][user]Babs_05[/user][/b] said: phew, I thought it was my PC. I'm not using fingerprinting, but I've been experiencing problems lately too - all of the above.[/quote]

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- Jonty said...
- Staff
- 2 Oct 2007, 15:22
Babs_05 said:
phew, I thought it was my PC.

I'm not using fingerprinting, but I've been experiencing problems lately too - all of the above.

Try the solution then?

--jonty

[quote][b][user]Jonty[/user][/b] said: [quote][b][user]Babs_05[/user][/b] said: phew, I thought it was my PC. I'm not using fingerprinting, but I've been experiencing problems lately too - all of the above.[/quote] Try the solution then? --jonty[/quote]

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- mxcl said...
- Subscriber
- 2 Oct 2007, 15:33
Hi, this problem is quite serious. Really sorry! Especially that we didn't notice till now.

Can someone send me their logs? Press ALT-SHIFT-F to have the folder open and then attach that to max@last.fm. Thanks!

We don't check the forums properly due to insufficient support staff. It's prolly better to report problems to the client team direct, either email client@last.fm or pm us (me, sharevari or jonocole). And yeah this sucks and we suck because of it.

Audioscrobbler.app
www.methylblue.com

[quote][b][user]mxcl[/user][/b] said: Hi, this problem is quite serious. Really sorry! Especially that we didn't notice till now. Can someone send me their logs? Press ALT-SHIFT-F to have the folder open and then attach that to max@last.fm. Thanks! We don't check the forums properly due to insufficient support staff. It's prolly better to report problems to the client team direct, either email client@last.fm or pm us (me, sharevari or jonocole). And yeah this sucks and we suck because of it.[/quote]

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- Babs_05 said...
- Subscriber
- 2 Oct 2007, 17:54
Jonty said:
Babs_05 said:
phew, I thought it was my PC.

I'm not using fingerprinting, but I've been experiencing problems lately too - all of the above.

Try the solution then?

--jonty

nope. : )

I've been here long enough to know to wait it out.

NNME Jan NNME Archives My Gang Albums 10 Chiller Cabinet Arctic Circle

irepli - mobile internet search Central Point: where artists and listeners meet
Reco Of The Week Animal Collective - My Girls

❉ Merry Christmas and Happy New Year! ❉

[quote][b][user]Babs_05[/user][/b] said: [quote][b][user]Jonty[/user][/b] said: [quote][b][user]Babs_05[/user][/b] said: phew, I thought it was my PC. I'm not using fingerprinting, but I've been experiencing problems lately too - all of the above.[/quote] Try the solution then? --jonty[/quote] nope. : ) I've been here long enough to know to wait it out. [/quote]

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- mxcl said...
- Subscriber
- 2 Oct 2007, 18:34
babs, it may be the only solution as it seems like the hash has become invalid.

Audioscrobbler.app
www.methylblue.com

[quote][b][user]mxcl[/user][/b] said: babs, it may be the only solution as it seems like the hash has become invalid.[/quote]

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- Babs_05 said...
- Subscriber
- 2 Oct 2007, 19:11
oh dear, you're kidding? righto, thanks for telling me. : )

NNME Jan NNME Archives My Gang Albums 10 Chiller Cabinet Arctic Circle

irepli - mobile internet search Central Point: where artists and listeners meet
Reco Of The Week Animal Collective - My Girls

❉ Merry Christmas and Happy New Year! ❉

[quote][b][user]Babs_05[/user][/b] said: oh dear, you're kidding? righto, thanks for telling me. : )[/quote]

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