KNOWN ISSUES (updated 10 Nov 09)

- foreverautumn said...
- Moderator
- 18 Jul 2008, 10:03
KNOWN ISSUES (updated 10 Nov 09)
This is a running list of issues / bugs on the site that the Last.fm team are aware of. Please don't report any of the bugs listed here, and please do also try to keep things in one thread about any specific issue or feedback you may have - thanks!

Please do also have a look at our FAQ section where many other things that are often asked about are answered. Keep an eye on Last.fm's system status here: http://status.last.fm/

Current Issues

Tracks Played Counter
It might happen that the play counter on your profile suddenly drops a lot of plays, although all the scrobbled tracks are still in your charts. This is a display glitch which will correct itself within 24 hours, you haven't actually lost any scrobbles!

Radio Page
The video ads that play before the radio starts can cause some browsers to crash (Internet Explorer 6, Firefox 2, and Safari 3/4).
Adblock Plus, NoScript or other ad- or flash-blocking browser extensions or other computer security can cause problems with the radio page. Read our troubleshooting FAQ

Event Moderation
Event moderation is currently on hold while we're working on improving the moderation system, which means your flags aren't being dealt with for the time being.

Widgets
~~Radio player widgets may give a "Not enough content" error although the station has enough content. (For other known issues with widgets, see below)~~ Widgets and the Facebook apps have been retired now. See here for more information.

Internet Explorer 8
The mouse-over gear buttons and delete icons for recent tracks may be missing when you're using compatibility view - try disabling it.

Recent Activity
Not all recent activities can be deleted.
There may be incorrect activities, e.g. for image uploads.

Albums
Some albums released on the label Universal appear under the artist [unknown] on the site, and might get scrobbled incorrectly although your ID3 tags are all correct. Related thread

Miscellaneous
Sometimes another picture that is not the current top picture of an artist is displayed for the smaller image sizes. Related thread
Some cover art imported by Last.HQ gets added multiple times.
The timestamps on the site may be off by one hour. (This does not affect your scrobbles, but it's a mere display issue.)

General/Common Issues

Don't forget to check our FAQ for many more answers to other common questions.

Contact Importer
There's no contact importer ("How can I invite my friends to Last.fm?") available at this time. Related thread

Recommended Reading
The old feature is not available anymore, but we're working on new ways of helping you find news and reviews tailored to your taste; also see the following thread for more details on a new version of Recommended Reading. Related thread

Widgets
Widgets and the Facebook apps have been retired now. See here for more information.
~~There are various issues with the Facebook application not working properly.~~
~~Radio and playlist player widgets are not available anymore due to the subscription radio changes earlier this year.~~
~~Last.fm widgets aren't working properly on MySpace 2.0 profiles.~~
~~You might see a quick" you need a newer version of flash" message, even though you have the latest version (10) installed.~~
~~Some cover images in album quilts are blurry.~~

Reply Tracker / Grapevine
Your post grapevine or reply tracker might time out sometimes (the tracker only shows this thread). Try refreshing the pages after a short while and they should load properly.
Comments made on other users' journals are not tracked anymore.
It's not possible to subscribe to or unsubscribe from threads with the current reply tracker.

Recent Visitors
(They're a subscriber feature) Sometimes it may happen that your recent visitors disappear; this is because they work based on a so-called least recently used cache that may be empty if no one has visited your profile for a while, or may get cleared during site maintenance.

Country / City Pages
These are currently missing (cities), or only available with some features (countries).
Some country pages are broken and don't load, e.g. the United States and Germany.
[quote][b][user]foreverautumn[/user][/b] said: This is a running list of issues / bugs on the site that the Last.fm team are aware of. Please don't report any of the bugs listed here, and please do also try to keep things in one thread about any specific issue or feedback you may have - thanks! Please do also have a look at our [url=/help/faq][b]FAQ section[/b][/url] where many other things that are often asked about are answered. Keep an eye on [b]Last.fm's system status[/b] here: http://status.last.fm/ [b][size=12]Current Issues[/size][/b] [b]Tracks Played Counter[/b][ulist][li]It might happen that the play counter on your profile suddenly drops a lot of plays, although all the scrobbled tracks are still in your charts. This is a display glitch which will correct itself within 24 hours, you haven't actually lost any scrobbles![/li][/ulist] [b]Radio Page[/b][ulist][li]The video ads that play before the radio starts can cause some browsers to crash (Internet Explorer 6, Firefox 2, and Safari 3/4).[/li][li]Adblock Plus, NoScript or other ad- or flash-blocking browser extensions or other computer security can cause problems with the radio page. Read our [url=http://www.last.fm/help/faq?category=Listening+to+Music+on+Last.fm#347]troubleshooting FAQ[/url][/li][/ulist] [b]Event Moderation[/b][ulist][li]Event moderation is currently on hold while we're working on improving the moderation system, which means your flags aren't being dealt with for the time being.[/li][/ulist] [b]Widgets[/b][ulist][li][s]Radio player widgets may give a "Not enough content" error although the station has enough content. (For other known issues with widgets, see below)[/s] Widgets and the Facebook apps have been retired now. See [url=/forum/21717/_/578452]here[/url] for more information.[/li][/ulist] [b]Internet Explorer 8[/b][ulist][li]The mouse-over gear buttons and delete icons for recent tracks may be missing when you're using compatibility view - try disabling it.[/li][/ulist] [b]Recent Activity[/b][ulist][li]Not all recent activities can be deleted.[/li][li]There may be incorrect activities, e.g. for image uploads.[/li][/ulist] [b]Albums[/b][ulist][li]Some albums released on the label Universal appear under the artist [unknown] on the site, and might get scrobbled incorrectly although your ID3 tags are all correct. [size=8][url=http://www.last.fm/forum/21713/_/537571]Related thread[/url][/size][/li][/ulist] [b]Miscellaneous[/b][ulist][li]Sometimes another picture that is not the current top [b]picture of an artist[/b] is displayed for the smaller image sizes. [size=8][url=http://www.last.fm/forum/21713/_/506447/2]Related thread[/url][/size][/li][li]Some [b]cover art[/b] imported by Last.HQ gets added multiple times.[/li][li]The [b]timestamps[/b] on the site may be off by one hour. (This does not affect your scrobbles, but it's a mere display issue.)[/li][/ulist] [b][size=12]General/Common Issues[/size][/b] Don't forget to check our [url=/help/faq][b]FAQ[/b][/url] for many more answers to other common questions. [b]Contact Importer[/b][ulist][li]There's no contact importer ("How can I invite my friends to Last.fm?") available at this time. [size=8][url=http://www.last.fm/forum/21717/_/436179]Related thread[/url][/size][/li][/ulist] [b]Recommended Reading[/b][ulist][li]The old feature is not available anymore, but we're working on new ways of helping you find news and reviews tailored to your taste; also see the following thread for more details on a new version of Recommended Reading. [size=8][url=http://www.last.fm/forum/21717/_/435164]Related thread[/url][/size][/li][/ulist] [b]Widgets[/b][ulist][li]Widgets and the Facebook apps have been retired now. See [url=/forum/21717/_/578452]here[/url] for more information.[/li][li][s]There are various issues with the Facebook application not working properly.[/s][/li][li][s]Radio and playlist player widgets are not available anymore due to the subscription radio changes earlier this year.[/s][/li][li][s]Last.fm widgets aren't working properly on MySpace 2.0 profiles.[/s][/li][li][s]You might see a quick" you need a newer version of flash" message, even though you have the latest version (10) installed.[/s][/li][li][s]Some cover images in album quilts are blurry.[/s][/li][/ulist] [b]Reply Tracker / Grapevine[/b][ulist][li]Your post grapevine or reply tracker might time out sometimes (the tracker only shows [url=http://www.last.fm/group/Gee+That%27s+A+Large+Beetle+I+Wonder+If+It%27s+Poisonous/forum/776/_/1024]this thread)[/url]. Try refreshing the pages after a short while and they should load properly.[/li][li]Comments made on other users' journals are not tracked anymore.[/li][li]It's not possible to subscribe to or unsubscribe from threads with the current reply tracker.[/li][/ulist] [b]Recent Visitors[/b][ulist][li](They're a [url=/subscribe]subscriber[/url] feature) Sometimes it may happen that your recent visitors disappear; this is because they work based on a so-called least recently used cache that may be empty if no one has visited your profile for a while, or may get cleared during site maintenance.[/li][/ulist] [b]Country / City Pages[/b][ulist][li]These are currently missing (cities), or only available with some features (countries).[/li][li]Some country pages are broken and don't load, e.g. the United States and Germany.[/li][/ulist][/quote]
Edited by massdosage on 18 Aug 2009, 08:51

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